ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a bit concerned placing an order, for something that I would never be able to check the quality or overall look of, but, was extremely pleased with the family name wall plaque. My aging mom will be thrilled with the gift! Thank you very much, for impressing me! David”

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Posted 8 years ago

“Great product (clan pin) & quick delivery, thanks”

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Posted 8 years ago

“Excellent quality...quick, efficient service”

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Posted 8 years ago

“Wonderful product quality.....quick, efficient service!”

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Posted 8 years ago

“I received my ladies proper kilt and couldn’t be happier! Thanks to Amanda for helping me with questions about fabric and kilts. And thank you Nikki for putting a wee note with my order so I could receive it in time for my last gathering of the year! I will definitely be ordering from you again in the future. Hand stitching is a lost art and you excel in it! Thank you. Marsha”

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Posted 8 years ago

“I ordered and it was dispatched promptly, even from Scotland to Colorado, USA. Delightful product and great service. Thanks!”

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Posted 8 years ago

“ScotClans provided quality items in a prompt manner. I was very pleased with the items that I ordered.”

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Posted 8 years ago

“I love the merchandise received. I ordered a clan shirt and a tartan purse. I would have given a 5 star except in the lining of the purse, a seam busted within a month of use. I had to sew it up. Other than that, I am extremely happy with products ordered.”

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Posted 8 years ago

“Product arrived on time and in good condition.”

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Posted 8 years ago

“Beautiful handmade product. The tartan clootie is professionally made and just lovely. Arrived on time. Will recommend to others and make another purchase soon.”

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Posted 8 years ago

“I called from Japan with some queries about postage and shipping. The agent was polite, friendly and informative. Great customer service.”

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Posted 8 years ago

“Package arrived safely and in reasonable time considering we used Standard Post, very happy.”

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Posted 8 years ago

“Great communication with me, I had several questions and all were answered quickly, by friendly staff. Was a little concerned buying a product from Scotland, living in Canada, but I had no cause for worry. Shipped quickly, was exactly what I payed for. A tad expensive, and the cloth wasnt as soft or thick as I would have preferred, but it is a beautiful piece and I believe one I can wear for years”

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Posted 8 years ago

“It was perfect! It was shipped to the States in a very timely manner. I love the coziness of the bear. Just lovely!!”

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Posted 8 years ago

“Had many lesser known tartans available. Great quality.”

ScotClans 5 star review on 4th October 2017

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Posted 8 years ago

“Fast service, good communication between order & delivery.”

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Posted 8 years ago

“I appreciate that I could find a crest and tartan for the Caldwell name, and that I could have it mounted on a brooch. It arrived in an expected amount of time. I do wish the name had been more prominent. It is not readable as it is without magnification.”

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Posted 8 years ago

“My new Fraser clan pendant was delivered to Australia within 3 weeks of order. Wonderful service beautiful product. I will wear it proudly.”

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Posted 8 years ago

“Love my bagpipe cufflinks!!!”

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Posted 8 years ago

“great selection of Clan items, easy to navigate the site, fair prices, and quick delivery all add up to happy customers”

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Posted 8 years ago

ScotClans is rated 4.7 based on 3,924 reviews