ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website. Great selection. International shipping came with no issues. Thank you!”

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Posted 5 years ago

“Great range Good service”

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Posted 5 years ago

“I live in the USA and have ordered from ScotClans numerous times. I have always received my orders in a timely manner. They have been well packaged and arrive in excellent condition.”

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Posted 5 years ago

“Beautifully made Xmas gingerbread hanging ornaments in clan designs. They will hang on the Xmas tree for many years to come”

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Posted 5 years ago

“Cannot thank Scotclans enough for their products and service ! We required some family tartan material urgently for a funeral and the team went out their way to help us and ensure it arrived on time. Quality of the material was also brilliant.”

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Posted 5 years ago

“ScotClans sent me exactly what I'd ordered in a timely manner, despite current mail slow-downs. Their merchandise is of good quality and I would highly recommend them. Thank you!”

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Posted 5 years ago

“Shipped quickly, looks great”

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Posted 5 years ago

“Great customer service and lovely product. Really knowledgeable, helping us choose a scarf to send to Spain”

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Posted 5 years ago

“Amazing customer service they quickly solved a slight mishap that happened and the quality of the item I recieved was amazing. I would highly recommend 5 stars isnt enough great service and product”

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Posted 5 years ago

“Bought a couple masks. Very impressed. Well made. Comfortable. Thank you!”

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Posted 5 years ago

“Very well made mask in the MacKinnon tartan. A unique gift.”

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Posted 5 years ago

“I am very happy with the lovely Bunny with t-shirt I ordered. My Niece loves it. It arrived here in the U.S in a timely manner and packaged well. Customer service was excellent.”

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Posted 5 years ago

“I ordered a plaque for my Dad for Christmas, and I was not disappointed. It was absolutely gorgeous. Exactly what I wanted. Living in Canada meant some high exchange rates, but even then it was still well worth the price”

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Posted 5 years ago

“Absolutely delighted with my tartan banner. Very efficient service carrying out my instructions ..”

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Posted 5 years ago

“Very impressed with the quality of the weaving. Beautiful item, arrived in the USA safely. Thank you!”

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Posted 5 years ago

“despite 2 oct floods, I did get my order, Bless you. One question: the face masks have a white pad , what for and for how long??? No instructions provided... Can you help?? Happy chrismas for you all, Gillian”

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Posted 5 years ago

“I am really impressed with the service given by ScotClans so I would definitely recommend buying from them I am sure you won't regret it.”

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Posted 5 years ago

“Great service...fast...parcel got to NZ quicker than parcels from Australia ..product was excellent”

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Posted 5 years ago

“Item in accordance with the description. Correct delivery.”

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Posted 5 years ago

“We were most impressed by your service and quality of the goods. Nikki was a great help in sourcing a bespoke clan crest and our daughter was delighted with the end result, which had been gift wrapped and sent to NZ. Nice for us to receive a photo of the product before dispatch to NZ. Thank you”

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Posted 5 years ago

ScotClans is rated 4.7 based on 3,924 reviews