ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My purchase experience was great, customer service is clearly very important to this family business. I purchased an item as a gift and we were both amazed at the quality. This was truly an art piece, outstanding quality. I cannot say enough about this company. Thank you so much”

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Posted 7 years ago

“I was very happy with the quality of product, service, and speed with which I received the plaque. The man to whom I gave it as a birthday gift was overjoyed to receive it. Thank you for all you did for me. Sincerely, Ann Watson PS: Nova Scotia (New Scotland) is in the midst of a deep freeze - the temps are hovering around -16 degrees with wind chills of -30 degrees. There was a snow storm last night with some areas getting as much as 55 cm of snow. We in Bridgetown are expecting 35 cm of snow tonight and early tomorrow morning.along with ice pellets.”

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Posted 7 years ago

“We are very pleased with our family crest. It is absolutely beautiful. My husband is very proud of it. Thank you for your excellent work.”

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Posted 7 years ago

“This purchase was the last of many I have done from Scotclans. If there was a question, the email was always answered very promptly and to my satisfaction. There was a delay with an order of a scarf, but Scotclans kept in touch and contacted the mill and had it delivered. I wouldn’t hesitate to order again from Scotclans.”

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Posted 7 years ago

“Thank you very much, we received the order and Everything was fine! Madeleine Montgomery”

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Posted 7 years ago

“Products were delivered in good condition”

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Posted 7 years ago

“There was always prompt response to inquiries, but the item that was supposed to arrive for Christmas still hasn’t arrived and probably never will. I WILL NEVER DEAL WITH THIS COMPANY AGAIN.”

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Posted 7 years ago

Please contact us for the tracking number and please contact USPS, they attempted to deliver this on the 19th.

Posted 7 years ago

“Hi Amanda I have already told you about my cousins have received their scarf and over the moon about them I am also pleased about the service you provided when you only had one in stock,so there is not much more that I can say, but many thanks Arthur”

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Posted 7 years ago

“Beautiful product. Quick answers to all questions. Less than 12 weeks from custom order to delivery. Overall great experience!”

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Posted 7 years ago

“The scarves are very nice quality. The order took a long time to arrive but assume this was due to postal services of our countries.”

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Posted 7 years ago

“Excellent service. Could not have been more accommodating . Canadian friend delighted with his tartan golf hat. Thank you so much. Elizabeth”

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Posted 7 years ago

“Great customer service & great quality products!”

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Posted 7 years ago

“What a great experience. I bought a fleece jacket and some tartan flip flops for my husband's birthday. Both items arrived a little sooner than expected (you need to factor in manufacture for personalised items) and the jacket was perfect. The flip flops had a manufacturing issue, so I emailed the support people with a photo of the problem, got a same day response and new flip flops were despatched without a requirement for me to do anything further. They've arrived now and are perfect. Thank you so much! My only advice to shoppers is to go up a size (I did) as both the jacket and flip flops sizing were on the small side.”

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Posted 7 years ago

“The tie bars and brooch were excellent. They were exactly as displayed. The delivery time was excellent.”

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Posted 7 years ago

“The products were perfect! My uncle loved his gifts. My only complaint was how long it took to get my products. I ordered in November, expecting the 3 week time period for delivery to have for a Christmas gift. My items arrived in February. I had to hurry to find another gift in time for Christmas. I will be ordering again, but I will allow ample delivery time now. Products get 5 stars, but delivery docked it down to 4.”

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Posted 7 years ago

“I ordered a month before Christmas and just received this week, mid-February. Once I contacted them for the status, the customer service was nice. Fabric is very soft and colors are vibrant. Great for the tie, a little thin/lightweight for the scarf, more of an accessory than a cold weather scarf. I would recommend ScotClans.”

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Posted 7 years ago

“Very efficient on the phone informing me of product so I could make the right choice. Item arrived in time stated and is of good quality”

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Posted 7 years ago

“Very Satisfied and I LOVE my scarf. Well packaged and arriving in a timely manner. Thank You !!”

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Posted 7 years ago

“Pleased with order Spelling mistake on label "Mordern" instead of "Modern" Didn't worry us but thought you would like to know”

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Posted 7 years ago

“Very kind and helpful service. I had to wait quite long for delivery but was very happy with the products when I got them.”

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Posted 7 years ago

ScotClans is rated 4.7 based on 3,924 reviews