ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was great. In the days of two day delivery, I was a bit disappointed in the time I had to wait for it.”

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Posted 7 years ago

“I got a quality item, delivered promptly. I have bought a number of items from scotclans before, all delivered in perfect condition.”

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Posted 7 years ago

“I recently purchased 4 items from scotclans.com. I gave 2 stars because I received 3 of those items and I liked then very much. Unfortunately, the main reason why I placed an order, a handkerchief with a thistle embroidered on it, was no longer available. I was charged for this item, promised a refund an I still have not received that refund! On top of that, my credit card was charged international fees for that item.”

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Posted 7 years ago

“Very pleased with what I bought.it was shipped to Australia very well packed. Will definitely buying more when I need it from them”

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Posted 7 years ago

“Absolutely amazing service, receipts high quality bear within the necessary time frame. As it was a birthday present, I contacted the team asking for it to be delivered by a certain date. Unfortunately, they had sold out of the bear I wanted, but upgraded my order to another bear, which was absolutely beautiful! And it arrived on time! Thank you!”

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Posted 7 years ago

“Excellent hand crafted Chisholm crest.”

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Posted 7 years ago

“Superb merchandise and service. Thank you.”

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Posted 7 years ago

“Easy to order, speedy delivery, good quality goods. Very happy. Thank you.”

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Posted 7 years ago

“Very fast service. Reliable and highly recommended. Thanks!”

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Posted 7 years ago

“The self tie bow ties arrived very quickly. They are beautiful. Thank you”

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Posted 7 years ago

“Sent to the other side of the world what I wanted at a fair price, good delivery time frame and secure packaging.”

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Posted 7 years ago

“Order arrived 10 days ago! Thanks for super sales and mail service. Meredith Barker”

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Posted 7 years ago

“Very high quality item..well made...high quality materials. My order received prompt attention and was shipped quickly....thank you very much!”

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Posted 7 years ago

“Package delivered unharmed, contents were exactly as I’d hoped”

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Posted 7 years ago

“Great products Decent price Prompt delivery Happy customer”

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Posted 7 years ago

“Quick service and great product.”

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Posted 7 years ago

“ScotClans support staff emailed me promptly when I had questions about the correct tartan to order for my husband. They provided excellent info to guide my choice and processed my order very quickly. We were pleasantly surprised to receive our order in Canada within 3-4 weeks!! My husband is extremely happy with his Campbell clan plaque and displays it proudly in the living room!! Our sincere thanks for all your help!”

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Posted 7 years ago

“I can’t fault you , you were very helpful and informative. I would have no hesitation in talking and buying from you again. Thank you. Warm regards. Dorothy (Jersey).”

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Posted 7 years ago

“Great service. Fast delivery. Reasonable prices. I've already placed another order.”

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Posted 7 years ago

“quality of goods of a very high standard,but items took a long time to arrive due to one item being out of stock.no reimbursement for said item,so buyer beware.”

Helpful Report

Posted 7 years ago

ScotClans is rated 4.7 based on 3,924 reviews