ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent response.”

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Posted 9 years ago

“Once again the service has been great. Margaret's personal service has been exceptional, I feel as though I have a friend in Edinburgh. The goods I ordered arrived much earlier than expected, were well packed and presented and survived the trip to Australia without any problems.”

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Posted 9 years ago

“Loved my Clan tie. Excellent quality. was nervous with ordering overseas but everything went off without a hitch.”

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Posted 9 years ago

“Service was excellent...Scarf arrived before i even expected it. Beautiful....Thanks”

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Posted 9 years ago

“My dealings with this company have been excellent and I would recommend them to everyone as being efficient and polite all round.”

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Posted 9 years ago

“I enjoy dealing with Scot Clans. I have always received what I ordered in a reasonable time. The products have always been well made. And I really do enjoy your advertising with History and pictures. Thank You Gordon McFarlane”

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Posted 10 years ago

“very nice well made tie in the correct tartan very pleased with product. regards Tom Pittendrigh”

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Posted 10 years ago

“I recently purchased a Tartan Throw Rug with the Flower of Scotland pattern for my Son-in-law who has Scottish heritage. Of course, the throw was custom-made but it arrived in a timely manner. It's beautiful and my SIL loves it! I continue to be pleased with the service and products that SCOTCLANS offer. Thank you! Than you!”

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Posted 10 years ago

“I recently purchased a kilt pin and hose for my kilt, the quality is exceptional, though it did take quite a while for me to receive my order. I am still happy with your service as one of the orders I did order is a custom piece that I don't think you keep in stock. Keep up the good work and I will be back when I need to purchase other items. I find that you are one of the best at customer service as well as delivering quality products.”

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Posted 10 years ago

“Perfect !!!”

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Posted 10 years ago

“I wish I could add a photo of our grandson in his gorgeous hat.”

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Posted 10 years ago

“Very happy, I received my order fast and the gift wrap was better than I thought it would be!”

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Posted 10 years ago

“Personal contact was very good. The product was done beautifully and delivered without a problem. The only negative was this: I had to stop entering my initial order information before I had finished my credit card details. Someone at your end tried to process my order. I got a negative feedback on that card, and had to straighten it out with the card issuer before I could use it again. I'm pretty sure that I had not "pushed the final button" to complete the order from my end. Otherwise, I couldn't be more pleased with my new vest.”

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Posted 10 years ago

“Ordered two childrens ties . Had a problem with one which was quickly resolved with friendly and understanding staff . New version very good quality, very pleased.”

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Posted 10 years ago

“Absolutely loved the tames, tie and ornament. The scarf is beautiful too, but wish it was thicker and longer. This is more decorative and not really something I could or would wear in the New England Wintertime. Overall though, I was very pleased with my purchases and customer service.”

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Posted 10 years ago

“had a great experience with scots clan the things i orderd were sent promptly and i was kept informed all the way though and received my order in less then a week from the time i ordered till the time it was delivered to my door in Canada”

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Posted 10 years ago

“I bought beer mugs engraved with the Stewart Clan crest. The website was easy to navigate. I had a few questions and got answer immediately. The mugs came quickly and the engraving was perfect. I would happily use this company again for my "Scottish needs. " Kate Stewart”

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Posted 10 years ago

“Excellent product and fast delivery. Met all my requirements.”

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Posted 10 years ago

“Delighted with purchase. Fast delivery. Positive experience.”

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Posted 10 years ago

“Received what I ordered quickly. It was as advertised and of excellent quality. I will definitely recommend this company to others.”

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Posted 10 years ago

ScotClans is rated 4.7 based on 3,924 reviews