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Requesting a full refund for defective and incorrect items.
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posted 1 week ago
- Anonymous
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Order was missing two items one of the items I was told was no longer available even thro still on website they are refunding the cost, the other item is supposed to be shipped.
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posted 2 weeks ago
- Ed V
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Shop elsewhere
Really long lead time. Was told will ship in 3-4 weeks, finally got a response after 5 weeks. Finally arrived, missing part of the order. Contacted them, said they’d get it out within a week with a free gift. Another 4 weeks, still nothing, no emails returned. Then they decided to just refund the missing parts.
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posted 3 months ago
- Eric R
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At this point I have had to request a full refund.
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posted 3 months ago
- Anonymous
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Asked for return information, labels and a refund.
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posted 4 months ago
- NIck
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They did refund that part of the order, however after fighting with them for months I cannot get them to refund me or admit the mistake even though I sent many photos with a tape measure in every iteration.
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posted 4 months ago
- ANDREA F
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The skirt arrived with the sizing tags sewn on the outside of the skirt and much shorter then described. I took a photo of this upon opening and I sent them an email telling them I would like to return it for a refund. The company responded that I had worn the skirt therefore this wasn’t going to happen. I clearly had not worn the ski skirt that was my point I would never wear a skirt like this. I think this is a total rip off
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posted 6 months ago
- Lisa A
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I contacted the company, and they refuse to let me return this item or issue a refund because they said it was a special order.
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posted 7 months ago
- Linda Z
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Return and refund was declined because "it was a custom weave", when it was clearly pre-made off-the rack and from a color-blind weaver at a disreputable mill in Pakistan.
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posted 8 months ago
- TKS
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I ordered and paid for the matching bag and it was not delivered with the kilt. Was told it was being shipped and it has not arrived. I have messaged several times with no reply back. I will be seeking a refund and file complaint if I don't receive what I paid for soon!
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posted 8 months ago
- Anonymous