Scottish Kilt have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.
“
Ordered a black watch tartan kilt with a sash. High quality good price and care to detail. Will be buying more in the future. Thank you!
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- David P
“
It was on sale for a great price, which eased the pain of the exorbidant shipping cost ( thank you Trump tariffs :o( ).
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- Mary K
“
I bought two because of the quality and price.
Company was receptive to my needs.
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- Timothy M
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I placed my order March 9 and received a confirmation email with a 3-4 week delivery estimate.
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- Jennifer H
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Quick delivery ,amazing price. Thank you.
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- Pat S
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delivery on time, packaging good
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- Anonymous
“
I ordered 2 items from this company, one being a sash. I was happy when I received them but then realized the sash was a scarf size. After many emails, even though it was their error, they insisted I pay for some of the shipping cost. VERY frustrating. Please also know that YOU must pay shipping on returns. By the way, the items are made in Pakistan and have an odour to them when you receive them.
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- Andrea N
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Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.
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- Thea B
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We followed instructions for measurements but the Kilt was 2 inches too small at the waist.
Do you accept returns??
We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding
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- Donald G
“
Shop elsewhere
Really long lead time. Was told will ship in 3-4 weeks, finally got a response after 5 weeks. Finally arrived, missing part of the order. Contacted them, said they’d get it out within a week with a free gift. Another 4 weeks, still nothing, no emails returned. Then they decided to just refund the missing parts.
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- Eric R
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At this point I have had to request a full refund.
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- Anonymous
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Asked for return information, labels and a refund.
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- NIck
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My daughter is very happy with her chanter, and I appreciate the care in shipping and customer service.
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- Amber V
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Excellent shop. Big selection. High quality materials. Masterful stitching. Helpful customer service.
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- Anonymous
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Customer Service was great and responded quickly to my delay queries.
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- Mary K