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Scottish Kilt Reviews

4.4 Rating 1,903 Reviews
C-
Happiness Grade

Scottish Kilt have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

97.83%
Industry Average
The price was reasonable too.
- Jill B
I was very happy to find this tartan pattern available for such a great price and also custom sized.
- Michael M
Quick delivery ,amazing price. Thank you.
- Pat S
A-

Delivery - Fast

88.00%
Industry Average
Quick delivery ,amazing price. Thank you.
- Pat S
delivery on time, packaging good
- Anonymous
Scottish Kilt have done a great job with the website, admin, and delivery - everything done quickly and well.
- Noel P
F

Returns Process - Difficult

0.00%
Industry Average
I ordered 2 items from this company, one being a sash. I was happy when I received them but then realized the sash was a scarf size. After many emails, even though it was their error, they insisted I pay for some of the shipping cost. VERY frustrating. Please also know that YOU must pay shipping on returns. By the way, the items are made in Pakistan and have an odour to them when you receive them.
- Andrea N
Rigid on returns and will make you buy an item AGAIN if the size is wrong instead of exchanging - apparently choosing the tartan colour is considered “customisation” so purchase with caution.
- Thea B
We followed instructions for measurements but the Kilt was 2 inches too small at the waist. Do you accept returns?? We now have different instructions and the new measurements are very different from the first set of instructions and we will have to reorder a new kilt for our grand daughters wedding
- Donald G
F

Refunds - Difficult

27.78%
Industry Average
I think this company is a scam. My package is stuck in transit from PAKISTAN! for payment of shipping fees and duty which I already paid for with my order. It has now been over 8 weeks and I have no hope left of actually receiving my package. I have cancelled my order and am hoping they will refund my money. I urge extreme caution.
- Anonymous
I contacted them by email as there is no phone number and i asked for a refund as I would not have my clothes in time for my wedding.
- Stephen W
The suit was very cheaply and poorly made its more like a cheap costume. They also refused to return and refund the suit, I am shattered as this was for my wedding.
- Anonymous
84.75%
Industry Average
Great customer service resulted in my getting the right kilt to honor my Scottish heritage. I heartily recommend Scottish Kilt. Can't wait to wear it at the next local Highland Games event.
- Anonymous
Scottish Kilts are fantastic! Their customer service is excellent, their prices excellent, and they are willing to work with you on any customizations you want. They go above and beyond in every way and still keep their prices (even for real leather kilts with customizations!) extremely reasonable. I cannot recommend them strongly enough!
- Anonymous
We had a great time celebrating at our local Robert Burns Dinner! My skirt fit perfectly and all of my husband's accessories and vest completed his outfit!! Thank you for the prompt service. Sincerely, Kim & Gary VanZyll
- Kim V