Scottish Kilt have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The product review is 5 stars. Good quality for the price and fit perfectly. Customer service is a 1. The chat is available but the answers are so vague and informal that I started to believe I was being scammed. It felt more like a teenage chat than serious response to my questions. Overall happy with my kilts
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- Carrie G
“
Great kilt for good price! Arrived in a timely manner.
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- Nathan C
“
Overall I am very pleased with ths kilt. It is a nice weight (not super light, not super heavy) and so far appears to be sturdily made. My only issue (a minor one) is that the silky wasteband is a bit narrow and tended to bunch up when I wore it. Super fast delivery and great price. Beware, Canadian customers, you will have to pay an extra inport fee after you place your order.
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- Daniel G
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Beautiful workmanship, on time delivery, great customer service. Very responsive company.
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- Robert P
“
Overall I am very pleased with ths kilt. It is a nice weight (not super light, not super heavy) and so far appears to be sturdily made. My only issue (a minor one) is that the silky wasteband is a bit narrow and tended to bunch up when I wore it. Super fast delivery and great price. Beware, Canadian customers, you will have to pay an extra inport fee after you place your order.
”
- Daniel G
“
Definitely worth the wait. Felt bad for my impatience but when considered it’s all custom made to specific Surname and or preferences, I guess I was too eager in waiting. Because it’s worth every penny & thread. Truly amazed when opening my delivery. Detail and all. 110% satisfied.
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- Randal O
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I asked for a full refund once they told me it would not be here in time, which seemed to blow their mind and then they offered a partial refund.
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- Anonymous
“
I wordered way in advance of a wedding. I was told the horse hair sporran was out of stock. I asked them to refund my money which did not happen. They sent the sporran which upon putting it on and opening it, the button came apart. Cheap! I am very disappointed in the quality of the items received. So I had no sporran to wear!
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- John R
“
Paid over 300$ for kilts, paid extra 30$ for fast delivery, didn't even get the promised "free shipping for orders above 200$"
That was about 3 months ago, no parcel showed up.
Asked -and still asking- for a refund, silence from the seller
Don't buy here
”
- Katia M
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Beautiful workmanship, on time delivery, great customer service. Very responsive company.
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- Robert P
“
The product review is 5 stars. Good quality for the price and fit perfectly. Customer service is a 1. The chat is available but the answers are so vague and informal that I started to believe I was being scammed. It felt more like a teenage chat than serious response to my questions. Overall happy with my kilts
”
- Carrie G
“
Tartan blanket looks great but feels coarse, not soft like wool or cotton. Blanket also didn't come with any labels or care instructions. I called customer service fir more info and was told the blankets are actually made in Pakistan not the UK
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- Evan E