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Scottish Widows Reviews

1.1 Rating 101 Reviews

1 %

of reviewers recommend Scottish Widows

Company Reviews

1.1

Based on 101 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Scottish Widows 1 star review on 10th August 2023

Scottish Widows 1 star review on 29th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have wrote a review on behalf of a family member who has and still is trying to cash out his pension to pay off his mortgage He has been lied to time and time again forms sent back with ridiculous made up errors found on them , which clearly were made up told his pension would be in within days but no pension told again again and again it would be in his bank account not there no sign correspondence from SW just form after form to amend , what do you think people are compleydimb 😡 well he is in the process of seeing MP also Ombinsbus Man , solicitor , also can go over to office to ask for manager to explain ,,has relatives nearby , so your false lie reply on Trust pilot , there is nowhere to reply back . I would advise you to get this sorted before we go to BBC”

Scottish Widows 1 star review on 10th August 2023

Posted 8 months ago

“How can it be be right that Scottish Widows hang on to the savings of my father-in-law for 15 months after his death with no complexities in the will? Their customer service is atrocious. Avoid them like the plague!”

Posted 8 months ago

“Appalling customer service. Hours on the phone to people who can barely speak English. Why can't they employ Scottish people. At least I can understand them better. I only have £43 in the forced government pension pot. Gave up trying to get it. Pension ref. Number 820067”

Posted 8 months ago

“I would not recommend S.W to my worst enemy, please go else where and save yourself a lot of heart ache! Please check out all the reviews before you deal with this company. They just do not care.!!! I have not left my name as my case is now with Financial ombudsman and do not wish to harm my complaint against them.”

Posted 9 months ago

“Minus stars given....DO NOT use Scottish Widows, if you want easy access to your own money as stated in previous reviews or in my case if you need to pay for a loved ones funeral. My mum paid into a pot to pay for her funeral in the innocent belief it would help her family out when she departed this life but we have now been ruthlessly placed into debt during the cost of living crisis by Scottish Widows, who will not release my mums money to pay for her funeral as stated in her last will and testament! This is blatantly going against a legal document, please do not use Scottish Widows at all, for anything unless you don't want easy access to your own hard earned money or to simply stay out of debt for trying to follow a loved ones last wishes. Now we are in debt until we manage to save up for probate...which then takes months to get. From this experience with this shoddy company, I will certainly never use them. I'd be better off if my mum had kept her money under her mattress, at least then I wouldn't be in debt, with no end in sight for months. This company needs investigating and placed under the same level of scrutiny as it's mislead customers are. I am mourning the loss of my mum and this all adds to the anxiety. I wonder if they would like to go through the awful experience of dealing with a company who refuse to part with other peoples money at a time when you need all the help you can get.”

Posted 9 months ago

“Stay away from this company. I have moved back to Spain from the UK. Since November 2022 I have been trying to cash in both my pension plans. It has been a string of calls (since calling from Spain the calls turned out to be very expensive), emails, translations of documents (again, expensive) and on some occasions a long wait before getting a reply. I have received a form yesterday to fill in, which will finally allow me to cash in my pension plans. However, when I got to the section where you fill in your phone number, it won´t accept it, as it is a Spanish and not a UK mobile number. System is set up to serve only individuals who are resident in the UK. The form expires in 30 days. Today, I had to sent again an email chasing this matter. I am hoping that they respond before the deadline. I do not recommend this company at all!!!”

Posted 9 months ago

“In my late 20's i decided to be sensible after it being drilled into me about how important a pension was oh how they were wrong, i put my hard money into it with scottish widows for years, not huge amount it was £8100.00 ive just discovered balence is now £3200.00 Scottish widows have lost over half my money. The salesperson told me its absolutely 100% safe and it would only ever go up, i said i dont want no risk type pension just a safe saving place. I would never recommend a pension to anybody if you save then put it under your bed or in a separate saving account. I have been ripped off by Scottish Widows, What angers me is there is thousands of people who even losing £1000 a week! and trading standards not doing a single thing as normal just sat back letting it happen.”

Posted 10 months ago

“I have been waiting for them to pay out my small pension for over 3 weeks despite having all the relevant documentation. I have been on the phone numerous times for updates on when this will be paid into my bank and have been continually put through to the wrong departments resulting in me being "on hold" for- at one time over 2 hours! I am currently still waiting on my money being released and have also made a complaint to them with no reply. I am at this minute on hold to them and have been for 1 hour and 47 minutes. Shocking!! terrible customer service!”

Posted 10 months ago

“Still waiting for somebody to answer phone after an hour to query missing pension payment - very poor customer service - i would go elsewhere for your pension”

Posted 10 months ago

“Awfull company, no staff answering phones , when they do they are brainless to put it politely, put through to 4 departments taking almost 2hrs and still nothing sorted, time they got there act together and cared for there customers tried it online no answer for weeks hence the phone calls I would sack all the management and get the staff back to the office instead of being at home dossing all day with there bbqs......”

Posted 10 months ago

“Really appalling customer service. I filled in their online bereavement form to claim on my mother’s life insurance. Rang after 6 weeks when I heard nothing and they claimed not to have received it. I rang and held for 1.5 hours and spoke to SEVEN different people and then had to call one week later and held for one hour. Will lodge a complaint with the insurance ombudsman.”

Posted 10 months ago

“My mum who is 87 has had endless phone calls with them and they just keep sending forms to be completed. My dad has passed away so she just wants to update the trustees and beneficiaries on her policy.”

Posted 11 months ago

“Ridiculous waiting time 30min plus, eventually, someone picked up only to be told they cant help. Put through to a different extension 30 min plus wait again. The worst customer service and my pension is with them!!”

Posted 1 year ago

“I have just tried telephoning Scottish Widows. After 40 minutes of hanging on the phone waiting for someone to answer - YES 40 WHOLE MINUTES!! - my phone eventually gave up the ghost when the battery went flat! Disgraceful customer service.”

Posted 1 year ago

“An Horrendous amount of time waiting on the phone, and jumping through numerous hoops ,I got through to cash in my four pension policies. of which only two were cashed in. After more phone calls spread over three days of which I was promised the two remaining polices would be paid and someone would call me to confirm this, which didn't happen. eventually the situation was finally resolved by a Mr William Hogg of your retirement team. If it wasn't for him I would have lost a house purchase.”

Posted 1 year ago

“Worst financial organisation I have ever dealt with. Terrible customer service - staff just repeat the same lies every time. Shocking service when dealing with a bereavement - part of the Lloyds Banking group (not much better) Need to change their Always by your side slogan!!”

Posted 1 year ago

“Shocking customer service, refuse to process paperwork, refuse to combine pensions, refuse to allow draw down from pension. Spent hours on the phone now in the hands of the ombudsman. Believe the reviews they are true”

Posted 1 year ago

“Oh my goodness is all I can say. My journey with this organisation....and I call them an organisation with trepidation is horrendous, heartless, unprofessional and frankly disgusting. At a time of grief through loss and bereavement trying to sort out finances which should be seamless and transparent, all I can say is this whole experience has quite simply taken me to a place of further despair and deepened anxiety. How are they able to get away with this? I am at a loss, on top of my own personal one, for words to convey how I feel about this company.”

Posted 1 year ago

“This is some years20 years back: This was mortgage insurance: my wife declared an incorrect body weight, as women like to do and when she died suddenly, in her 50s they refused to pay off the mortgage. You get a letter from their "hit squad" signed Storm Joy. they go through all of the claimants medical records for a loop hole, they don't pay, if they find one and the premiums are returned and you are screwed. Took me years to pay it off.”

Posted 1 year ago

“I took out a pension with Lloyds in the 90s. I moved countries so stopped paying into it, a fact that I’m very relieved about. A few months ago, just before my 60th birthday, I started the process of withdrawing the funds. It was s painful process with lots of repetition and red tape but I finally got to the last step, which involved supplying banking details. I was told I’d have the money in 10 days, right before Xmas. On the 11th day, I called to be told they were running behind. On the 13th day, they said that it was actually 10 working days. A couloir of days later, I was told that it could take longer because I was overseas. On day 26, I got a call from them stating they needed a bank statement for the bank account I’d provided. They said they’d emailed this request. No, they hadn’t. I provided the requested information only to be told 4 working days later that it wasn’t in the right format. They needed me full name (not just the initial for jr middle name and address. Well, my bank didn’t produce the statement or confirmation latter in exactly this way. With Xmas and New Yeats, it took me two weeks to get them to create a custom letter. I provided this to SW two weeks ago and am still waiting on a response. When I send an email, I get a message back saying that it’s been rejected. The phone queues are so long that I run out if airtime before getting through. Their numbers aren’t toll free and each call costs me a month of local calls. I live in a third world country where so much doesn’t work. Still SW takes the cake for outdated technologies, incompetence and, worse of all, a callous disregard for their clients. It’s shocking that they’re allowed to take money from people.”

Posted 1 year ago

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Scottish Widows is rated 1.1 based on 101 reviews