Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Scottish Widows Reviews

1.1 Rating 101 Reviews

1 %

of reviewers recommend Scottish Widows

Company Reviews

1.1

Based on 101 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Scottish Widows made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scottish Widows 1 star review on 10th August 2023

Scottish Widows 1 star review on 29th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful service. They have the worst online portal I have ever seen and they will do whatever it takes to hold onto your pension and drain it with fees. Look forward to having to get a minimum wage job after you retire because you'll have nothing left after these guys are through with you. Absolute criminals”

Posted 1 year ago

“We all know that the value of investments can go down as well as up but my Scottish Widows pension fund has dropped at a rate of 10% at the same time as another pension fund I have has gone up by 8% and the FTSE has risen by 12%. I retire in two months and can’t wait to start withdrawing before they lose more of my treasured pension pot. Things are bad enough without this level of incompetence. I watch their TV adverts with dread as I think about the people they are selling bad investments to an will be writing to the newspapers to warn people.”

Posted 1 year ago

“Ok it’s been 6 months now , give me my money you dirty bastards , waiting for a refund for 6 months is unacceptable, and transferring your pension scheme to another one is impossible with these crooks”

Posted 1 year ago

“Just spent 45 mins waiting to get through , just for the agent to take a few details and then stick me back in the queue - disgusting service - im transfering my money out from them . My advice DONT USE THEM they dont care”

Posted 2 years ago

“took 7 days to reply to an email. Pathetic service.”

Posted 2 years ago

“My husband and I took out life insurance with Scottish Widows over an 18yr term which expired last year. We each had separate policies which expired at the same time. Obvs we weren’t keeping an eye out every month waiting for them to end, and as it’s relatively small amounts, you don’t notice them going out of your account compared to other DD’s etc. We were depending on them to inform us prior. They did not. Consequently, we were both without life ins for months before we realised. I contacted them to ask why they hadn’t informed us, and they claim they sent us both letters, separately. How convenient. However neither of us received one. That leaves us feeling very dubious. I was told someone from the complaints dept would call me within 5 days. No one did, and I received a letter saying the same thing. That’s all. They don’t do anything that they claim they’ve done or are going to do. Avoid big time!”

Posted 2 years ago

“Got my annual statement through and evidently after theyve held my money for another 32 years it will be worth £14 LESS than it is today. Total con artists.”

Posted 2 years ago

“Terrible service, have tried on numerous occasions to transfer my pension to another provider and they won't even send me the forms as they promise to do. Something very wrong with this pension provider and worrying.”

Posted 2 years ago

“Been saving all my life with this firm it’s time for me to collect and they’re making it incredibly hard to recieve my money from them in any way possible, the staff send you round in circles. It’s as if they’re under orders to try and keep money from customers in the hope they give up and Scottish widows gets to keep the money. It’s very strange 5 month later numerous endless hours on the phone and still not a penny received. I would strongly advise to not use this company.”

Posted 2 years ago

“My partner died October 2020... I applied for his savings.... Suddenly in August 2021 another investment appeared... Since then Scottish widows have refused to pay out... Not giving a reason just holding onto the money... Multiple emails and phone calls to the complaints manager has had no effect”

Posted 2 years ago

“Have contacted them several times each time get told money on the way That was three months ago its a shut and close case they have had the money for thirty years 😒 Disgusting”

Posted 2 years ago

“I have had similar issues.I am dealing with an estate, the money was sent to an account that it couldn't be put in. Santander asked for the transfer details and Scottish widows couldn't give it. 5 calls later they said it was a bacs transfer. Santander told me to tell them they needed to trace the money. The money hasn't bounced back You ring any if the customer service people and they lie to you. I've had 3 differen't dates for this money to be paid. I rang yesterday and they hadn't tried to trace it. They are absolutely shocking. I intend to file a formal complaint via Lloyds as its pointless talking to their customer service. I would never invest with them at all.”

Posted 2 years ago

“Death policy Listen you should pay a death policy out within days not months. All you are doing is causing more grief for family. ARE YOU IN FINANCIAL DIFFICULTIES”

Posted 2 years ago

“We lost my partners father 11/12/21 We knew he had a life plan with Scottish widow’s with a minimum settlement of £4850 to cover his funeral expenses We then spoke to the bereavement team at Lloyds who sent the appropriate paper work This was returned by recorded delivery with the death certificate and my partners bank details etc After about 8 working days I rang Scottish widows ,they acknowledged the delivery of all paperwork to meet the requirements When asked when we could expect payment they advised me it would be 85 working days to complete the payment Obviously we questioned this stating the funeral fees would be due soon and we have no means to pay (no probate is needed) They where very unhelpful, I asked for a line manager but was refused My father-in-law took this policy out in 1992 and never missed a payment Take my advise and stay clear of this disgusting company”

Posted 2 years ago

“Had to give 1 star or wouldn't let me write, disgusting service from them, I'm my brother's POA and asked for a copy of his policy 4 times each time they say it will be in the post anything from 6 to 30 day dating back to last April, guess what still not received it, getting solicitors involved now”

Posted 2 years ago

“Avoid this company at all costs. Waiting for my late fathers policy payout and been told so many excuses. was firstly told 56 days till payment and after today's telephone call to them they apparently have a covid back office out break!!!!!! So now lead time for payout is 75 days. utterly disgusting to deal with grieving relatives in this way. in the meantime DD payments are still being made to them. I have read plenty of reviews for Scottish Widows and none are very good.”

Posted 2 years ago

“Scottish Widows have lost my life savings in their system. I haven’t got my 25% lump sum and they don’t know what has happened or where the rest of my money is. They are charging £400 a month to ‘manage’ my money! What a farce. I will say they are quite good at apologising, they even offered me counselling. I don’t want sympathy I want my money and my stress levels will instantly recover.”

Posted 2 years ago

“My mum moved house in March 21 and here we are in July 21 and they've still not updated her records. I have helped her write two letters and filled in two Change of Address online forms all of which have been ignored. Called once and was stuck on hold for 45mins listening to automated messages and music, FOS complaint now made. An utter despicable way to treat a pensioner. If they cannot deal with a simple change of address request then pray they don't have your money invested!”

Posted 2 years ago

“Absolutely disgusting service! Still waiting for mums death policy month later. To pay funeral costs. These times are supposed to be stress free. Putting trust in these companies considering they have been doing this for over 200 years. You get no correspondence back off these. Useless.”

Posted 2 years ago

“Appalling company to deal with! I started process to withdraw my funds in February, we are now almost in June & still no sign of the money! They ignore emails completely!!! Do not invest your pension savings if you want it back at some point!”

Posted 2 years ago

«
1
...
2
3
4
5
6
»

Scottish Widows is rated 1.1 based on 101 reviews