“Warning this company Screen With Envy is a scam if you are not satisfied you will not be refunded after return the owners Sophie & Tom Birkert are scammers
Here's my email:
Hi Sophie I received my order NL8244 on Tuesday 17 May but the beautiful screen was not usable for what I intended and returned it to them on Wednesday 18 May around 1.15 pm, returned to you in venlo venrayseweg 130c and handed over to your employee Veronica who received the package has received. I am still waiting for a credit.
with kind regards antoon van kempen
Haseeb (Screen With Envy)
Jun 4, 2022, 4:48 PM GMT+1
Hello,
Thank you for your email.
Unfortunately there is only one person who is in charge of refunds.
So it is possible that the refund will only be processed tomorrow.
Once it processes this, it can take up to 5 business days for you to receive your money.
If you have any questions, I'd love to hear them.
Again, my sincere apologies for the inconvenience.
Hi Haseeb I got this same answer on 25-5 even though I'm getting very impatient and expect a refund this week or I'll come pick up the screen again in venlo
and put it on marketplace.
greetings Antoon van Kempen now June 29 2022 no refund yet”
“Very, very disappointed with this company. I placed an order for screens and a sample pack on 28th May and have heard nothing since. I also placed an order on 1st June for more screens ...still nothing. Once they get your money they lose interest in the customer.”
“I have now been waiting for delivery of screens and trellises for months.. they used to be unique in what they offer but there are now several companies offering comparable and in some cases better products out there now so please don’t be sucked in by what this company claims to be.! I fell for it but I sincerely hope you don’t make the same mistakes! They habitually lie to you as a consumer by constantly stalling you until there shockingly bad suppliers supply them….. they claim to be a family run business and manufacture all their products but I discovered today that they actually do import their screens from outside of the UK.! They say items are in stock but they are not.! They say items are dispatched and they are not! They promise delivery times which are false even though they know the product hasn’t even left them.! They really are utterly shambolic and utterly dishonest at what they claim to be. It is a great shame as the products are nice but you just have to be lucky I guess….. but my honest advice is avoid.!”
“They really are poor, frustrating and difficult to deal with, and the problems are never dealt with professionally. They owe me goods I’ve given up on.”
“They are utterly useless, state delivery within 5 -7 days and don't fulfil that and keep you waiting for weeks. Still no delivery or refund and customer service reps are useless and don't care. Please don't use, or proceed with caution!”
“Should be no stars. Ordered 3 months ago and stated item out for delivery. Then heard nothing for weeks. Sent wrong item, discount code did not work. Was only a test order to see if they were reliable. I got my answer. For a £30 order they have lost thousands. Go to Charles and Ivy. My bank are contacting them about fraudulent withholding of funds, and trading atandards will be next. Ignores 20+ messages, emails etc and still no refund after 3 months. Keep away.”
“Same as everyone else here. Ordered products, never received, no money back! Shocking, needs to be shut down now! Strongly advise everyone to lobby every consumer programme to get them exposed. Cut them off at source! Even their ex employees say they are made to lie to customers. It’s abysmal in this day and age!”
“Don’t not buy anything from this company!!! All an absolute scam! They take your money and you receive no goods!!!! My hard earned money when I have a young family to fend for and trying to make our garden for somewhere for us to spend as a family and bloody worked hard for it for then to be taken the len of by this company! £420 they have stole from me and have held up all the work in my garden renovation! Promised that my screens would be delivered and haven’t arrived excuse after excuse saying they have been lost in transit etc! This company is going down the tubes and clearly don’t have anything in stock but happily take your money!! Communication is shocking! Boycott that company I’ve been in touch with trade and standards and pulling my money back through my bank!”
“Ordered a radiator cover back in February 2022. I was told it would be April for delivery, then May, then June. We’re halfway through June and I’ve had no communication at all from this terrible company. Avoid at all costs. Now the website seems to be down, which isn’t looking good at all.”
“I paid in full for a gate back in March this year and am still waiting for delivery! I have emailed and called numerous times but no one ever responds! I have asked for a refund but yet again there’s absolutely no response! This company is still advertising online and boasts about how they provide the screens featured on Love Island whilst existing customers have had their money taken but have never received their order! This is theft and I don’t know how they are getting away with it. Avoid this company!!!”
“OMG I cannot believe what they put people through. An absolute nightmare. Pure dishonesty day after day. I have put a claim through PayPal. It's so frustrating as their products are actually good!”
“Ordered a radiator cover at the start of the year , got told April , may , June now it’s August!! 8 months is a joke , I’ve asked for a refund , doubt it’ll happen , avoid at all costs , company is despicable, full of lies and false promises”
“Same as others. Ordered screens on 16th May. Numerous false promises of delivery and now I waiting for a refund which is 'pending' thru PayPal. Shocking service. All talk no action. Avoid.”
“I wished I had read the reviews before putting in an order.
We put our order in worth £200 thinking it would be next day delivery, 7 days later we had heard nothing. So I emailed, rang with no luck of an answer.
We only live 20 miles from the company so we decided to pay them a visit, and we didn't leave until we had our items, we ordered 16mm trellis but they only had 5mm so we decided that was better than nothing. They owed £25 refund which was promised in 7-10 days but guess what, we've received nothing. Worst company ever.”
“How I wish I had read these reviews before ordering. Absolutely terrible customer care. Like other customers I ordered 3 months ago, assured of delivery within a couple of days. Payment was taken immediately but 3 months later I am still awaiting delivery. They do not answer phone calls, never return calls and e mails are acknowledged but never actioned. I am now cancelling the order but expecting a battle for a refund.
Please avoid this terrible company.”
“Returned the items three weeks, still can't get my refund. Contact them multiple times, they promise to return it to me, but no actions. Very bad company, don't buy from them.
Lili”
“3 months ago placed order, not arrived, lied to about delivery update, now ignoring emails, messages, no one answers on the phone, disgraceful that they take money without knowing if they can provide the goods, disgraceful , would give zero stars if possible”
“Delivery not arrived after 3 weeks, they don’t answer the phone and hide behind their computers , keep saying with the delivery company so cannot refund, delivery company saying they have not picked anything up to be delivered to me absolutely shocking company”
