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Honestly their delivery collaboration with DPD is rubbish. My order was delayed no one could tell me what actually happened and when it arrived some parts where missing. So not sure when i will actually get my full order. Its so annoying and frustrating. The only fast thing they did is accepted my money. That is it. Will try to avoid using Screwfix in the future for sure.
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- Pavel Rachitsky
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I paid for next day delivery. It didn’t arrive. Three days later they won’t tell me what’s going on. Parcel force have no clue what Screwfix are doing. Screwfix only contacted me when I wrote a bad review on trust pilot. That is the level of their customer care. They shouldn’t be allowed to trade.
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- Unhappy John
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Been a customer for nearly ten years, will be closing my account this year. Service is poor, stores rarely carry stock of items advertised online and in catalogues, delivery service poor. Had to wait over a month for a refund, which required me to send over 20 inane emails, after a failed "next day" delivery. Save yourself the hassle and use toolstation
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- Ralph Walker
