sdl solutions Reviews

Name: sdl solutions
Address: westington quarry, chipping campden
Rating: 4.76

4.8 Rating 58 Reviews

100 %

of reviewers recommend sdl solutions

4.8

Based on 58 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone

Visit Website

Phone:

01386840980

Email:

asummers@sdlsolutions.co.uk

Location:

westington quarry
chipping campden
gl55 6eg

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pallet of pellets from SDL. The delivery company brought them but had tipped over the pallet in transit, resulting in damaged bags. I refused the load and contacted SDL who couldn't have been more helpful. In due course a replacement pallet arrived. Thanks, SDL, I'll use you again.”

Helpful Report

Posted 4 months ago

“Nav came to collect my car today he was the most pleasant helpfull guy that I could of hoped for. Because I am not great with IT he helped to how to send my bank details and made everything so simple. So many thanks Nav you are a credit to your company so 2 things I hope they given you a pay rise or bonus that u deserve. Also when we get rid of the jaguar hope u r the one collects it. Once again many thanks Nav Hilary Scully”

Helpful Report

Posted 2 years ago

“Product arrived well packed and secure. SDL now have their own in house delivery service . Due to road works he was delayed and could only get his lorry within 50 metres of the house. he then had to push the pallet truck down the road collecting grit and the wheel which then ended up marking our paved driveway. It was not his fault in fact I was concerned for his safety unloading it first of all and then pushing the pallet truck that distance. I did contact SDL about this direct and suggested that as with other logistics companies they should invest in a powered pallet truck that will take out the significant risk of manually unloading a ton of pallets from the back of a lorry . So far I have received no reply from SDL. Overall though happy with the product.”

Helpful Report

Posted 6 years ago

Dear Mr Greenaway, Many thanks for bringing this to our attention, our logistics manager has been informed and we are currently working to improve this. We sincerely apologise for all the inconvenience caused. Many thanks and kind regards, SDL Solutions

Posted 6 years ago

“Good pellets”

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Posted 6 years ago

Thank you for your positive review. Please remember to follow us on socials to see what we are up to. Many thanks and kind regards, SDL Soliutions

Posted 6 years ago

“SDL's product, unlike others I have used in the past, had no pellet spillage. The bags are robust, the pellets longer and less dusty. Best looking load I have purchased.”

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Posted 7 years ago

Thank you William, we are pleased that you are happy with our product and the quality of the pellets and bags. Kind Regards SDL Solutions

Posted 7 years ago

“Good delivery service price for the pellets at the time was competitive but the delivery charge for each was expensive even if buying 4 full pallets it would be good if a discount on delivery was offered”

Helpful Report

Posted 7 years ago

Thanks Terry for your feedback, we are pleased you are happy with the service. We are looking into ways to make the delivery service and pricing more appealing for our customers. Kind Regards SDL Solutions

Posted 7 years ago

“Very good service and competitive price”

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Posted 7 years ago

Thanks Linzi, we are pleased that you are happy with our customer service. Kind Regards SDL Solutions

Posted 7 years ago

“SDL Solutions are now my preferred Biomass Wood Pellet supplier. Produced in the UK as a byproduct of the timber industry and not trucked from across Europe. They also consistently have the lowest prices and the personal service from your local sales rep. I only wish the pallet delivery companies took more care of the wood pellets. Highly recommended!!”

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Posted 7 years ago

Thank you Andrew for your review, we are very pleased to hear that you are happy with the product and customer service from SDL . We are very proud to produce pellets in the UK using byproducts from UK sawmills and it is great to know that this makes our customers happy too! Kind Regards SDL Solutions

Posted 7 years ago

“My 2nd order DSL and again a no show from the haulage company. However the customer service is brilliant I got the delivery cost refunded immediately. They now have their own delivery man. He turned up on the day organised,was polite and efficient Hopefully next time will have him and they will get 5 stars”

Helpful Report

Posted 7 years ago

Thank you Yvonne for your feedback. We are pleased that you are happy with our customer service and apologise again for the delay with the delivery from the delivery company we have used, we hope you are happy with how quickly we resolved this issue. As you have said we now have our own delivery drivers and are aiming to fulfil as many deliveries as we can. We will ensure if you place another order with SDL we will deliver this ourselves. Kind Regards SDL Solutions

Posted 7 years ago

“Easy to order online and very good price so I’ve stocked up for the winter. I liked the fact this was a UK produced pellet which are much superior to the pellets from Eastern Europe. Confusion with delivery of second pallet ordered but rectified very quickly. Rate highly and will order again in future. Thanks.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we are pleased you are happy with the product. Kind Regards SDL Solutions

Posted 7 years ago

“Excellent service, nice to talk and keep in n touch until delivery complete. Great driver couldn’t have been more helpful.”

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Posted 7 years ago

Thank you Mark, we are pleased that you are happy with our customer service and also the delivery of the product. Kind Regards SDL Solutions

Posted 7 years ago

“Delivered as promised at a good price,”

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Posted 7 years ago

Thanks Jon, we are pleased that you are happy with the product and our service. Kind Regards SDL Solutions

Posted 7 years ago

“Pallet arrived on due date, only downside was that the promised notification call an hour before delivery did not happen resulting in the pallet being left in the wrong place and all had to be manually moved.”

Helpful Report

Posted 7 years ago

Thank you for your feedback and apologies that you did not receive a notification call. We have been using an exterior delivery company but we have now invested in our own delivery vehicles and are aiming to complete as many deliveries ourselves as possible. This will ensure for future orders that you will receive a better delivery service. Kind Regards SDL Solutions

Posted 7 years ago

“Great customer service and support.. Driver that delivered my wood pellets was excellent helped my partner unload as we live in not very accessible place.. Definitely recommend and very reasonable price cheapest arround and great quality thank you”

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Posted 7 years ago

Thank you Joanne, we are pleased you are happy with the product and our customer service. Kind Regards SDL Solutions

Posted 7 years ago

“Cheapest wood pellets that I have found on the market this year. Good communication and friendly service. Will certainly use again as long as prices stay competitive.”

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Posted 7 years ago

Thank you for your feedback, we are pleased that you are happy with our product and customer service. Kind Regards SDL Solutions

Posted 7 years ago

“Great product, friendly staff! Just a shame some of the delivery drivers are stressy. They could do with a buddy to help unload the heavy pallets.”

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Posted 7 years ago

Thank you for your feedback and we are pleased that you are happy with the product and our customer service staff. We have now invested in our own delivery vehicles and are aiming to complete as many deliveries ourselves as possible, rather than using an exterior delivery company, hopefully you will find our staff much more cheerful ensuring for future orders you will receive a better delivery service. Kind Regards SDL Solutions

Posted 7 years ago

“Very good service and quality pellets.”

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Posted 7 years ago

Thank you Robert, we are pleased you are happy with our product and our customer service. Kind Regards SDL Solutions

Posted 7 years ago

“Easy process, great quality, and delivered on time. What else could you ask for. Well done👏👏”

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Posted 7 years ago

Thank you for your feedback, we are pleased you are happy with our ordering process, the quality of the pellets and our customer service. Kind Regards SDL Solutions

Posted 7 years ago

“Great customer service - have answered all my queries quickly and efficiently”

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Posted 7 years ago

Thanks John, we are pleased that you are happy with our customer service and we could answer your queries. Kind Regards SDL Solutions

Posted 7 years ago

“Love the product 15kg bags of wood pellets. Mix up with delivery that was sorted straight away and refunded delivery charge so excellent customer service!”

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Posted 7 years ago

Thank you for your feedback, we are pleased that you are happy with the product and that we could quickly resolve the issue with delivery. Kind Regards SDL Solutions

Posted 7 years ago

sdl solutions is rated 4.8 based on 58 reviews