Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely, efficient service and fabulous bedding.”

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Posted 5 years ago

“very friendly and informative staff who sent me samples before I ordered. First class bedding - will buy more as old stuff wears out. Not your old stuff you understand!”

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Posted 5 years ago

“Love the linen bedding so much, I purchased two sets.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“The curtains and bed linen are beautiful,the quality is superb and I will be enjoying these for many years and also buying some more!”

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Posted 5 years ago

“Great products”

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Posted 5 years ago

“I have several duvet cover sets from Secret Linen Store. I love the natural fabrics used, also the fact that they are from Portugal (and not Asia), so they are not produced in sweat shops using poorly paid workers. I always choose 100% cotton, so soft on the skin”

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Posted 5 years ago

“Lovely towels. Well packaged individually wrapped towels. Good quality sheets and duvets. Customer service helpful when I asked for the contents to be sent in a box rather than potato sacks or mail envelopes. Will keep using this company. Lyndy”

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Posted 5 years ago

“Thank you - topper has solved the problem of an unforgiving mattress”

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Posted 5 years ago

“Lovely products and good service. Having recently moved house, I was horrified when I realised my order had my old address on it. My order was already in transit when I realised this but it proved no problem for Secret Linen, who sorted it our straight away and I received my order the following day.”

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Posted 5 years ago

“Great products, great customer service”

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Posted 5 years ago

“I love the linen I bought, really luxurious and special. One of my items was not included in the original package, but they sorted it out immediately with no fuss. Very happy with my items and the care I received.”

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Posted 5 years ago

“Beautiful quality bedding! So happy with it !”

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Posted 5 years ago

“Love my new linens set! Will be ordering more in the new year. Many thanks.”

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Posted 5 years ago

“They always keep me informed about delivery times and my order arrived well packaged”

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Posted 5 years ago

“Not what I expected the colour is lovely and they are well made...But the feel is a bit rough although washed a couple of times they have not softened..”

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Posted 5 years ago

Hello Inga Thank you so much for taking the time to review your recent order with us... …. as you have a set of out lovely 100% linen, this will get better with washing and snoozing. we would recommend washing the linen at a low temperature, around 40 degrees and if you add a little fabric conditioner in with your wash this will be the icing on the cake.

Posted 5 years ago

“This was my first time purchasing from Secret Linen Store and I was really impressed with the quality of their products & speedy delivery. I would wholeheartedly recommend shopping with them.”

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Posted 5 years ago

“Lovely product, beautifully made. It is linen so don’t expect it to be crease free - that is the joy! Have slept in it - duvet cover and pillow cases and can vouch for the comfort as well as looks. Washed well. Purchase was very straightforward and delivered on time.”

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Posted 5 years ago

“I treated myself to new sheets from money I was given for a “big” birthday. Love the Secret Linen sheets!! The packaging, delivery and quality of the sheets were perfect in every way. Thank you to all at Secret Linen. Christine”

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Posted 5 years ago

“I have used them twice and love the products, great quality and true to size. With one order I asked to change something and it was done quickly with the minimum of fuss. Definitely use them again.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews