Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service. Jodie helped me select the range to suit my daughter's decor with much patience. Quality service with quality product.”

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Posted 5 years ago

“Have just received a second order of a duvet set, am thrilled with the quality & delivery.”

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Posted 5 years ago

“Beautiful quality bed linens at a great price. Will not go anywhere else now.”

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Posted 5 years ago

“Lovely quality product beautifully packaged”

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Posted 5 years ago

“I was absolutely delighted with this linen, it is so soft, fantastic quality, lovely colour and the team are very helpful. I had a few issues with measurements my end (not to do with the store) and they suggested a great idea which worked really well - thank you! Would highly recommend this store to anyone and I will be shopping there again in the new year.”

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Posted 5 years ago

“Great sheets, quick delivery perfecto!”

Secret Linen Store 5 star review on 17th December 2020

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Posted 5 years ago

“Great service - order was processed and delivered flawlessly”

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Posted 5 years ago

“The linen sheets are gorgeous the packing and presentation good”

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Posted 5 years ago

“My daughter says her new sheets are so comfortable to sleep in! They are so soft and lovely quality. Really happy. Love the company ethos and the little paper supporting other small businesses too.”

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Posted 5 years ago

“Great, fast service, fab prices and offers and beautiful bed linen.”

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Posted 5 years ago

“I absolutely love my new linen bedding, in a beautiful earthy rust/terracotta shade - I can pretend I’m staying somewhere in the Med until I can travel again 😉 The quality of the linen seems very high compared to others I’ve bought in the past, so worth the extra cost.”

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Posted 5 years ago

“Beautiful products. Lovely packaging. Arrived on time!!”

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Posted 5 years ago

“Great quality ordered a few of the bedding sets, very pleased with my order”

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Posted 5 years ago

“Always helpful,nothing is " too much trouble" for secret Linen syore.small company's are always the best. The products are gorgeous and beautifully wrapped . All in all a great company.”

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Posted 5 years ago

“Great value quality cotton bedding which arrives quickly. I also appreciate the plastic free packaging. Getting out of bed is hard to do now!”

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Posted 5 years ago

“I like the quality of Secret Linen and I sense they are a small business trying to grow in the toughest of times. I hope they do well. The packaging is great too, really nicely presented. What stopped me giving five stars is when I ordered I received an email saying my order would take three weeks which was not apparent when I placed it. I would not have ordered if I knew that in all honesty. As it turned out, the order arrived after a week, maybe ten days. My advice is be clear about the expectation and accurate on supply chain. I will buy again.”

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Posted 5 years ago

“Lovely soft linen duvet cover and pillowcases. Packed in paper sack so more environmentally friendly. And arrived earlier than expected oh and was in a sale so even better. Very happy.”

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Posted 5 years ago

“Excellent service. Lovely product. They feel warm to the touch on a cold winter's night- unlike our icy cotton sheets. I do quckly run the iron over them after washing as I haven't been able to line dry them as yet - just to take out a few creases .”

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Posted 5 years ago

“Beautiful soft well made bedding! Wonderful, fun designs. Fabulous customer service & speedy delivery in easy to recycle packaging. What's not to like!”

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Posted 5 years ago

“The items we purchased were beyond my expectations and extremely well made of high quality.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews