Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, as you may remember I returned some pillowcases as the colours were nowhere near as vibrant as displayed on your website & received another pair in return. The original call I made about them felt like I wasnt being believed, whcih wasnt cool. But, all of the email communication was incredibly helpful & enthusiastic. The 2nd pair was definitely more 'blue' but still there's so much grey in all of the pillowcases/cushion covers i ordered so much so that the purple & the blue are virtually identical in colour. I see that you've since changed the photos (or some of them) online to be more in line with how they Actually look. I must say it's a shame that they're not as bright & beautiful as the original photos but i'm happy enough to keep them & do enjoy them ...tho would have Loved the ones i saw initially as the colours were just gorgeous.”

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Posted 5 years ago

“Love it! Great company and fantastic bed linen”

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Posted 5 years ago

“Great service. Beautifully presented luxury linens.”

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Posted 5 years ago

“Fabulous service, amazing snuggly bedding!”

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Posted 5 years ago

“Now have this bedding in all rooms love it, so cosy and comfortable and looks amazing”

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Posted 5 years ago

“Had been looking for quality linen bedding for some time. Mu purchase exceeded all expectations. Absoluteky oerfect. My go to store now for all bedding. Excellent.”

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Posted 5 years ago

“The merchandise is excellent quality. The bed linen washes really well and the two pillows are wonderful to sleep on. I’ll order some more in the New Year. The pillows did take quite a time to be delivered, but we were warned about this, as they came from Portugal.”

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Posted 5 years ago

“Excellent Service Excellent products of the highest quality. The Linen sets are wonderful. You get what you pay for. I'm completely overhauling all the bedding so I will be back for more in the future”

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Posted 5 years ago

“Fab products and service. Can’t fault them :)”

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Posted 5 years ago

“Great quality set, beautiful linen. Prompt service. Teresa”

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Posted 5 years ago

“Love these products. Definitely worth the money”

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Posted 5 years ago

“Good quality imported towels and bed linen which at reasonable prices.”

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Posted 5 years ago

“Beautiful products all specially wrapped up ! Excellent service- all served with a cup of tea and something interesting to read! A fantastic team !”

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Posted 5 years ago

“Beautiful products all specially wrapped up ! Excellent service- all served with a cup of tea and something interesting to read! A fantastic team !”

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Posted 5 years ago

“Lovely products .”

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Posted 5 years ago

“I love the quality of the goods you offer and the customer service is second to none. It is always nice to have the chance to support an independent business which is offering high quality goods at fair prices.”

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Posted 5 years ago

“Excellent Service”

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Posted 5 years ago

“Beautiful quality great king size fit . Would recommend and buy again.”

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Posted 5 years ago

“Excellent product and service”

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Posted 5 years ago

“Excellent linens & fast delivery”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews