Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as smooth as I was expecting”

Helpful Report

Posted 6 years ago

“2 really nice fitted sheets thank you. . I used you first because you seemed to be the only people who stocked Ikea sized sheets”

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Posted 6 years ago

“We love our secret linen sheets. We are saving up for some more.”

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Posted 6 years ago

“Great service, quick and great returns policy x”

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Posted 6 years ago

“Excellent product, and excellent service! Love my linen bedclothes.”

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Posted 6 years ago

“Thank you wonderful people x”

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Posted 6 years ago

“First time ordering , products came super fast and we have really enjoyed our new bedlinen. Excellent quality”

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Posted 6 years ago

“I had a problem with one of my linen sheets and Jodie was extremely helpful in sorting it out. Customer service above and beyond what I expected. Thank you.”

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Posted 6 years ago

“We are very pleased with our washed linen. It makes the bed look as beautiful when it is made as when it is not. We ordered cream and pink for our cream bedroom. We have a new Vi-Spring bed, our second in thirty years, and we could not be more comfortable.”

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Posted 6 years ago

“I am absolutely delighted with my linen sheets, duvet cover and pillowcases. Top quality and comfort, And a speedy, friendly and efficient service from the staff at Secret Linen. 20/20! Many thanks.”

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Posted 6 years ago

“I spent £140 on a duvet cover, sheet and 4 pillow cases. Not overly impressed to be honest. Not that soft, creases and hard to iron. I’m not sure of the quality I’m afraid, was expecting better”

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Posted 6 years ago

Good Morning Sue Thank you so much for taking the time to review your order with us. We are so very sorry that the Washed Cotton Percale was not what you were expecting, please forgive us. This set will get softer the more the is slept in and washed, the Washed Cotton Percale has a laundered soft finish so it loves a little bit more condition/softener than you would normally use in this wash. We will be in touch to chat this through further. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“My order arrived promptly, nicely packed and I am very pleased with the quality. Beautifully soft bed linen. My daughter liked it so much that she is having a set for her birthday.”

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Posted 6 years ago

“Wonderful quality bedding as always with quality service too. Only disappointment is that the label on the bedding has changed from a natural brown linen label to a white polyester one like everyone else's bedding which is a real shame. Would not buy any other bedding!”

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Posted 6 years ago

“Beautifully packaged and good quality”

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Posted 6 years ago

“Loved my bedding & how it was packed”

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Posted 6 years ago

“Great product, great service”

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Posted 6 years ago

“Love my duvet and pillow cases in dove grey tiny stripe . Beautiful soft material and generous sizing . Would definitely recommend to others .Arrived very quickly and beautifully packaged .”

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Posted 6 years ago

“Great product and very helpful regarding returns, especially at the moment.”

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Posted 6 years ago

“Quick and efficient service.”

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Posted 6 years ago

“Beautifully soft, gorgeous quality, great value bedlinen in wonderful colours. Quick, prompt service with lovely packaging! Thank you 😊”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews