Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lovely feel of the material enhances calm. The website is quick and efficient and so is the delivery. I wish I had more bedrooms!”

Helpful Report

Posted 5 years ago

“Had to return linen after first wash, as colour ran. Customer service were very helpful and I was refunded. Still waiting for response on what happened to bedding and whether I should purchase a new set? Don’t want the same thing to happen again.”

Helpful Report

Posted 5 years ago

Hello Jonathan Thank you for taking the time to review your order with us. We are so very sorry to hear that you have not heard from us, i will be on this straight away to find out what has happened. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“We've now ordered two double bedding sets, as we fell in love with the first. My husband says he's never had a better night's sleep than in Secret Linen linen bedding - and I agree. I love that I don't have to iron it either. Bonus. The colours are lovely and it washes brilliantly. Worth every penny and beautifully packaged too. Thank you!”

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Posted 5 years ago

“Great service and really amazing linen. I have bought 2 sets as I don;t want to sleep on anything else!”

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Posted 5 years ago

“Easy to order with prompt delivery and good quality products”

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Posted 5 years ago

“Beautiful bedding! So much care in the packaging and delivery!”

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Posted 5 years ago

“Excellent quality bed linen and towels at reasonable prices. Delivery is quick and the website is easy to use.”

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Posted 5 years ago

“We bought a pinstripe duvet set and over cover for my daughter's bed. It is lovely quality cotton - really nice. It looks lovely too. the service was brilliant and speedy from start to finish, so much so that I have bothered to review these people as they are such a nice company.”

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Posted 5 years ago

“This linen is really gorgeous. The quality is excellent, it washes really well and the colours are fabulous. The service was great and efficient.”

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Posted 5 years ago

“Lovely designs and excellent delivery. Packaging is not all plastic which is something to be grateful for.”

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Posted 5 years ago

“Great products, beautifully presented. I love their selection, and the quality is great. The linen bedding is wonderful in feel and the towels are superb too. Highly recommended.”

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Posted 5 years ago

“Over lockdown I have changed our bed linen from cotton to linen. I have bought sheets, pillow cases and duvet covers in duck egg blue, teal and cream which all go beautifully together, and means we can mix and match to change the look. The items are soft on the skin, kept us cool in the days of extreme heat, look gorgeous and don’t need ironing...yay what could be better.”

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Posted 5 years ago

“I've ordered two or three duvet covers now and all have been good,nice range of colours and you don't have to iron them great. Happy days.”

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Posted 5 years ago

“Great linen and service. We’ll be back 😊”

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Posted 5 years ago

“Wonderful! Fabulous! Just adore my bed linen from Secret Linen Store!”

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Posted 5 years ago

“Great quality, choice and service.”

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Posted 5 years ago

“Excellent quality . Fast and efficient delivery”

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Posted 5 years ago

“Utterly delicious linen bed wear. I’m converted and never want to sleep under any other fabric again.”

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Posted 5 years ago

“High quality and excellent value for money. Any telephone queries are answered quickly and pleasantly. Can not fault this company!”

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Posted 5 years ago

“I love my French blue linen bedding. I wasn’t sure what the colour would be like but it’s just right for a contemporary look. The quality is very good, not making loads of ‘fluff’ like the linen I have purchased from a store”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews