Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service .quality of bedding is perfect . Very happy with purchases”

Helpful Report

Posted 5 years ago

“I purchased a fitted sheet, flat sheet and pillow cases in 100% linen. They arrived quickly and conveniently and the colours were exactly what I was expecting from the images on the website. They seemed a tiny bit scratchy at first, but they have most certainly softened after a few washes and are now incredibly soft, I have never loved sheets as much as I love these. That flat sheet developed a small fray after a couple of washes which worried me, however I sent an image via the chat service on the website and they arranged collection and replacement. Plus they were nice people. As far as buying sheets goes; they are winners.”

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Posted 5 years ago

“Excellent products and service”

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Posted 5 years ago

“Incredibly well made bedding . The customer service is 2nd to none. Packaged finely with quality and care . I have ordered 3 times through secret linen and each time was perfect customer care . No other bedding even comes close to the quality of secret linen store.”

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Posted 5 years ago

“Never feel let down. Good service and good quality and value for money. I have recommended to friends”

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Posted 5 years ago

“Excellent quality!”

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Posted 5 years ago

“Thankyou for the fast delivery of my quilt cover, I loved the first one so much I ordered a second set”

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Posted 5 years ago

“Beautiful bed linen; high quality product and amazingly personal customer care and communication; highly recommend and will always buy from Secret Linen from now on.”

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Posted 5 years ago

“Very quick delivery. Quality of the linen seems very good. Cream colour is lovely and looks relaxed yet high end. The loop top are also super easy to hang. Very happy with my cream linen curtains. Thank you! X”

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Posted 5 years ago

“My order came promptly and beautifully packaged. The bedding was a present to my daughter and her husband who are currently living with us until they find a place of their own - they absolutely love it and say it feels natural and of really nice quality.”

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Posted 5 years ago

“Brilliant bedclothes- I’ve had several sets and they’re lovely. Towels are beautifully soft but they do get pulls very easily and look tatty quickly.”

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Posted 5 years ago

“I'll always come back to you I love your stuff”

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Posted 5 years ago

“Easy online transaction and helpful phone call. Linen good quality and price.”

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Posted 5 years ago

“packaged so beautiful wonderful linen so soft”

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Posted 5 years ago

“I loved the items I ordered, the fabric a mix of cotton and linen was extremely soft and the colourway gorgeous as it was a soft pink. The items were delivered quickly and beautifully packaged too. I was really impressed with the items I ordered and would happily recommend Secret Linen Store... I hope I can buy something more soon”

Helpful Report

Posted 5 years ago

“I purchased 600 thread count and linen bedding which are fabulous, and have now ordered towels as well . I am delighted with everything and the lovely way it is packed as well. I have been telling my friends as well. So a big thank you from me and will be a regular customer from now on”

Helpful Report

Posted 5 years ago

“Just bought some more pillowcases to go with my linen bedding which also came from Secret Linen store. All excellent and I do recommend them.”

Helpful Report

Posted 5 years ago

“Gorgeous products and great customer service. I wouldn’t go anywhere else for linen now.”

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Posted 5 years ago

“Absolutely love the linen sheets and pillow cases I have bought for a kingsized bed, they feel and look fabulous.”

Helpful Report

Posted 5 years ago

“I love my new duvet cover and fitted sheet - beautiful to look at and wonderful to sleep in. Washes well too.”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews