Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Secret Linen several times now and have found the service brilliant. The quality of all the items have been outstanding”

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Posted 5 years ago

“Quick easy & products great quality”

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Posted 5 years ago

“The bedding is very good quality: lovely and soft to sleep in. I love the olive green colour too. Delivery was fast with excellent customer service. There is only one issue: the sizing is slightly large - the double quilt cover is larger than a double quilt and the double fitted sheet is quite baggy even on a deep mattress.”

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Posted 5 years ago

Hello Helen Thank you so much for taking the time to review your latest order with us. 100% linen will stretch with usage, and will shrink back down one this has been washed again, this is a natural behaviour of linen - i will give you a quick call to chat this through with you. Please do let me know if i can be of any more help. Kind and Com

Posted 5 years ago

“Absolutely love my new bed linen, so gorgeous, original, soft and stylish. Use of the website, payment and delivery all good!”

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Posted 5 years ago

“Good quality, fast delivery!”

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Posted 5 years ago

“We absolutely adore our linen bedclothes. This is the second set we have purchased and it looks and feels heavenly. I can’t see us buying any other linen again!”

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Posted 5 years ago

“Great ranges and really quick delivery which came beautifully packaged. I was very excited to put my new sheets on the bed and I was right to be! They look great and are greet for snuggling into. Thanks Secret Linen Store team.”

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Posted 5 years ago

“Sorry but I do no possess patience to write reviews at my age”

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Posted 5 years ago

“We love these sheets. They sleep cool and are ready care.”

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Posted 5 years ago

“Absolutely brilliant as always..... 0”

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Posted 5 years ago

“Very helpful when I phoned, package arrived beautifully wrapped and the sheet and duvet case were a very generous size. I've always had white bed linen before so the blush pink were a bit of a change for me but I am more than happy. I will be ordering more from you. Thank you.”

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Posted 5 years ago

“Lovely products, great customer service and fast delivery. Perfect.”

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Posted 5 years ago

“Very happy. Arrived beautifully packaged and in perfect condition. Super quality, as expected. Would recommend.”

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Posted 5 years ago

“Great service, swift delivery and best of all...fantastic quality linen bedding. I was uncertain about sleeping with linen bedding as I thought it might be a bit rough. I am totally converted. They are soft, smooth - heavenly.”

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Posted 5 years ago

“Linen was lovely but just so so crumpled after one night I sent back the unopened set. Still waiting for a refund 2 weeks later.”

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Posted 5 years ago

Hello Frances Thank you for taking the time to review your recent order with us. We are so very sorry to hear that the 100% linen wasn't quite what you had in mind, please forgive us. We LOVE any feed back and I have taken your comments on board, we feel that the relaxed finish of the 100% linen is showing the true cosy feel for the the best nights sleep. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“I have now bought many items from Secret Linen and all have been excellent. The quality is superb; the design unique and the service spectacular. Well done.”

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Posted 5 years ago

“We love our duvet cover and pillow cases in the charcoal. The linen itself is a very fine, soft fabric and of a nicer quality than some other linen bedding we bought from a previous provider. The bedding is beautifully made and comes in lovely packaging which shows care and love. The delivery was also quick and on time. Highly recommend!”

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Posted 5 years ago

“Good, clear friendly communications from ordering on line, use of DPD as carriers, a little newspaper full of how to look after your stuff info to sufficiently protective packaging. Lovely to see a good range of sizes in some different colours and linens. I’ve been looking for about a year, don’t know why I hadn’t found these guys before but once I did, 2 quilt covers, 8 pillow cases + 2 very large matching pillow cases. I am one happy shopper”

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Posted 5 years ago

“Excellent communication and fast delivery service. Beautiful bedding :)”

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Posted 5 years ago

“great website. Lovely fresh cottons. All items I have had wash and iron well Absolutely love this site for bed linens”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews