Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Secret Linen Store are so professional and a dream to buy from :D the package came perfectly packaged and beautifully wrapped inside! The mustard yellow covers and pillowcases stand out like a dream and are like sunshine against my freshly painted white walls and white linen fitted sheet :) Ideal for brightening up any ones bad mood and even the most overcast day :D and they're so comfy and soft to boot. What more could you ask for?!”

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Posted 5 years ago

“Clear communication by mail re my order. Speedy delivery and lovely bed linen - some for me and some as a present. Great quality and understated styling. Very pleased, thank you!”

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Posted 5 years ago

“I can't get over how fantastic the feel of this bedding is! Some linen some cotton. Has made bedtime a total pleasure!”

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Posted 5 years ago

“Great service, wonderful quality I will be ordering more!!”

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Posted 5 years ago

“Cannot fault from the moment I order to receipt of my purchases, which are of fabulous quality and design. Will continue to use and recommend.”

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Posted 5 years ago

“Stitching came undone on the duvet cover the first time it was washed”

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Posted 5 years ago

Hello Phillippa Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear this, please forgive us. We will be in touch with you to chat the issue through with you and get it solved the best way we can. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Beautiful quality bedlinnen at very competitive prices. Free tea with every order!”

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Posted 5 years ago

“I love climbing into my bed and feeling wrapped in linen.. the feel of it, the colour of it, x”

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Posted 5 years ago

“Lovely material. Great service. There was a fault on one of our items which was changed with no quibble at all. Nice people - would recommend them.”

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Posted 5 years ago

“What a delight it is to shop at Secret Linen Store! First class product - we bought two sets of the 100% linen bedding - and first class service. Thank you, Molly & Harriet!”

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Posted 5 years ago

“Quality products and swift delivery, as always - what more do you need?”

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Posted 5 years ago

“Excellent quality bedding and service...the best .”

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Posted 5 years ago

“Always a pleasure to receive such beautifully presented quality goods.”

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Posted 5 years ago

“Absolutely amazing duvet and pillows as in Hungarian feather and down just like being in a posh hotel, which I had alwas wondered how their bedding always looked so plump and inviting and comfortable. Good luck to Secret Linen they thoroughly deserve the praise as they send details and updates and they always keep you informed as to when your order will be processed and delivery details.”

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Posted 5 years ago

“Beautiful bedding and quick delivery, thank you.”

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Posted 5 years ago

“I would have to score you a 5 for excellent , speedy delivery, great packaging and lovely quality linen. I would and have already recommended you and will be buying again in the future! Kind Regards Charlie”

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Posted 5 years ago

“I was a little concerned that linen as a material was going to be slightly rough- but I was very much wrong! The material is so soft and comfortable and I couldn't reccommend it to anybody more. Thank you so much! :)”

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Posted 5 years ago

“I don't think I'm going to buy my sheets anywhere else now. Amazing quality and price delivered looking georgeous. Love the story behind the company as well. From Clara”

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Posted 5 years ago

“Wonderful product and very good service”

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Posted 5 years ago

“Product is lovely but the colour does seem to change quite a lot between natural light and artificial light. Not a huge issue but might be something to be aware of! Lovely quality and fast delivery though, will definitely buy from here again in the future”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews