Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just love it❤”

Helpful Report

Posted 6 years ago

“I recently bought several sets of the cotton percale bedding and also a duck and down duvet. The quality of the linen is delicious, so soft and luxurious. The customer service was brilliant with prompt delivery of the bedding and swift delivery with the made to order duvet. We appreciated the email updates too, very thoughtful. The real bedding was absolutely stunning - a real beauty. However I was less pleased with the aubergine, I found it a bit dull and lacking richness.”

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Posted 6 years ago

“Love this site the extra touches that are sent with the package when arrived were divine”

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Posted 6 years ago

“So very disappointing. We have had 2 replacements due to faulty finish. The dye seems to be unstable and marks. A shoddy product.”

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Posted 6 years ago

“Excellent service and items arrived attractively wrapped. The pillowcases are of good quality and look and feel great”

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Posted 6 years ago

“Very good quality bedding, exactly as described on the website. Arrived promptly and beautifully packaged.”

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Posted 6 years ago

“Absolutely fabulous curtains and great service too. They suit the antique furniture as well as my newly painted wardrobes”

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Posted 6 years ago

“Impressed with easy ordering , beautiful packaging and lovely touch with the tea bag . Linen is truly stunning and is shall continue to order and put the word out. Also delivery is efficient with friendly chatty drivers Thankyou”

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Posted 6 years ago

“Oh what a joy! Both relaxed denim curtains and percale bed linen are great.The curtains let just enough light through and I recommend the washed percale duvet cover and percale sheets which feel wonderfully smooth and cool. Thank you for all the help with the order too.”

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Posted 6 years ago

“Wish I'd found Secret Linen Store years ago. Excellent service, and I absolutely love the products.”

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Posted 6 years ago

“Simply delightful. Beautiful quality products, delivered quickly and with a newspaper-style newsletter - a particularly lovely touch! Look forward to buying from you again.”

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Posted 6 years ago

“Amazing customer service. Twice I requested a change in shipping date and twice they immediately responded to accommodate it. Also, I am very pleased with the products I received, excellent quality.”

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Posted 6 years ago

“Very soft towel. Good quality and drys very quickly”

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Posted 6 years ago

“Fantastic customer service, awesome product and the loveliest of people to deal with. We've already made a second purchase on the back of a great first experience.”

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Posted 6 years ago

“Lovely valance. Very pleased with purchase. Goes perfectly with my divan bed.”

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Posted 6 years ago

“Fantastic”

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Posted 6 years ago

“Never had linen bed linen before so was amazed how comfy it is to sleep in - expensive but worth it. Great customer service and minimal packaging which was pleasing to receive”

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Posted 6 years ago

“Beautiful linen, quick delivery and the colour according to chart. Will buy again”

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Posted 6 years ago

“Really good quality!”

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Posted 6 years ago

“Beautiful duvet and covers. Well worth the short wait for the duvet to be made. Will definitely be using again; reasonable pricing too would recommend to many friends.”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews