Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,035 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,035 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a throw. Came promptly. Lovely quality. Good price.”

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Posted 4 years ago

“I had a lot of trouble trying to find ethical and responsible bedding but I'm super glad that I slogged through the internet to find the Secret Linen Store ! I absolutely love my new sheets- they're soft as hell and really cute. Would wholeheartedly recommend. Thanks a lot !”

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Posted 4 years ago

“Prompt service, great to find somewhere that does good quality euro size linen. Product as described.”

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Posted 4 years ago

“Beautiful linens, excellent quality, very pleased with all my purchases.”

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Posted 4 years ago

“The duvet cover and pillowcases arrived really swiftly after ordering, and were very well packed in recyclable wrapping. Beautiful material, and it feels really soft and snuggly. It also looks really smart, even better than I had hoped. I’m sure it will wash well, as other Secret Linen products do. So far, couldn’t be happier”

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Posted 4 years ago

“Absolutely beautiful.”

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Posted 4 years ago

“Extremely helpful when cocking up an order, refunds and exchanges done in the blink of an eye. Product is fantastic, lovely linen !”

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Posted 4 years ago

“Excellent quality, excellent service”

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Posted 4 years ago

“Excellent service, first class bedding.”

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Posted 4 years ago

“Beautiful quality bedding and a perfect fit!”

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Posted 4 years ago

“I love your bed linen. Makes everything I've used before feel like I was sleeping on sandpaper.”

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Posted 4 years ago

“Secret Linen Store are an attractive outfit with attractive products. The relaxed denin curtains and linen singular curtain I bought are lovely in many ways and the small touches in the packaging make you feel well looked after. Thank you”

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Posted 4 years ago

“Beautiful linen pillowcases in wonderful colours! The service I received from The Secret Linen Store was second to none. Super efficient and very helpful staff who immediately sorted out one faulty product. I will be returning. Thank you so much.”

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Posted 4 years ago

“Bought the violet duvet cover, very pretty, but had to return it because the lace edging came into holes after just one wash. staff were extremely good at accepting return and apologising. I have bought sheets before and they were absolutely fine. just don’t think this linen duvet cover is fit for purpose. I will still buy other things from them because on the whole the products seem fine.”

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Posted 4 years ago

“A returning customer. Love the colours and easy care & fabric quality of the bed linen. Also, that it comes in minimal packaging. Just be great to loose the final bits of plastic packing and it would be perfect! Deliveries are always prompt too. A highly recommended business to shop with! Thank you”

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Posted 4 years ago

“Love the variety of products that we have purchased through Secret Linen over the last 2 years… looking forward to needing to refresh & update more goodies in the future, will definitely be checking out Secret Linen first.”

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Posted 4 years ago

“We have several sets of pure linen bedding and we absolutely love them. Not only do Secret Linen have excellent products but their customer service is first rate. Can’t thank them enough.”

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Posted 4 years ago

“High quality and a great shopping experience with a team who are passionate about their product. Rare to find a retailer with this level of commitment to customer service.”

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Posted 4 years ago

“All bedding is excellent quality - have had 200 count percale which has washed fantastically. Have recently purchased 100% linen bedding which is superb quality and again has washed fantastically! Would highly recommend Secret Linen and have recommended to friends and colleagues who are now converts.”

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Posted 4 years ago

“The quality of the bedding I bought was wonderful just what I wanted it arrived nicely packed and in very few days. I was extremely pleased. I would highly recommend .”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,035 reviews