Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Luxurious bed linen.”

Helpful Report

Posted 5 years ago

“Always happy with my purchases. Wonderful quality. Love the depth of the fitted sheet. One of the few that is not wrested off the bed. Stylish packaging but we should consider the environment first. Lots of unnecessary bits and bobs. I would send the receipt electronically to reduce paper waste. Thank you”

Helpful Report

Posted 5 years ago

“A wonderful product fairly priced with a lovely choice of colours and stripes Terrific after sales care too”

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Posted 5 years ago

“Great quality and comms. Will be back for more!”

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Posted 5 years ago

“The most beautiful quality. Have never bought better. Arrived promptly.”

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Posted 5 years ago

“I ordered 6 curtains in all from you and very pleased with them and they look great. Delivery was very good. Thank you .”

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Posted 5 years ago

“They were out of stock of the item I wanted, so I ordered something else. The next day I was emailed with the date the original item would arrive. Even though they were 2 separate orders, they only charged me one delivery charge. That was a nice touch. The quality of the product was high and similar to the details on their website”

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Posted 5 years ago

“Lovely, linen curtains worth every penny so easy .”

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Posted 5 years ago

“Very efficient service, excellent quality.”

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Posted 5 years ago

“Very good quality linen, no issues with delivery and prompt service.”

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Posted 5 years ago

“Secret Linen Store products are top quality and competitively priced. There was a slight mix up with my order this time, but Emily was super quick and helpful to sort it and it was corrected very quickly. Highly recommended for products and service. Thank you!”

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Posted 5 years ago

“Superb service and beautiful products”

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Posted 5 years ago

“Superb quality sheets. After sleeping in them for a week now they are so soft and it's so nice to have completely natural materials against your skin. Love them”

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Posted 5 years ago

“I’m a new-ish customer to Secret Linen. But this year I decided I’m going to invest in some new linen bedding and towels. Not a cheap purchase, but I saw it more of a long term investment. So far I’m am really pleased with my purchases, I love the feel and time will tell if the quality lasts. I would also like to mention customer services who were extremely helpful and prompt with an enquiry I had and delivery was as promised. Hence my rating”

Helpful Report

Posted 5 years ago

“Ordered some bedding for my son. It arrived very promptly and looks good quality”

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Posted 5 years ago

“I was initially a bit skeptical about how the linen bedding might look and feel, but from the first moment, I have to say I was hooked. It is a little rustic, but there's a charm about that, but the really great thing is how the linen somehow hugs one's body, eliminating chilly gaps, and how fresh it feels on the skin. A revelation, which is why I've now ordered quite a lot of it.”

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Posted 5 years ago

“Lovely bed linen, true to description and photos. Loved the fine stripe. Will order vouchers for a wedding gift next year. Eco packaging which is much appreciated”

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Posted 5 years ago

“Beautiful, as per description and photos. Eco packaging. Will buy again, not cheap but a treat. Will buy vouchers foe wedding gift next year”

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Posted 5 years ago

“This is my favourite shop, affordable and A+ quality”

Helpful Report

Posted 5 years ago

“The service was incredibly quick and the products were beautifully packaged I thought a lot about whether I would like 100% linen sheets but after reading the reviews I decided to give them a go. I’m so glad I did. They are so comfortable and easy to look after. The only thing I took a while to get used to is the crumpled look but now I think they blend in well with everything and give a modern look and feel. Thank you”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews