Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The curtains and bedspread looks perfect. Very pleased with every aspect of ordering and delivery Thanks”

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Posted 5 years ago

“Very good quality, nicely packaged ,good service. Very pleased.”

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Posted 5 years ago

“I've be so impressed with the quality of the bed linen, really lovely cotton and in subtle shades. The sevice is excellent, and the eco packaging is very much appreciated.”

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Posted 5 years ago

“Fantastic quality.”

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Posted 5 years ago

“beautiful quality linen duvet cover and pillow cases, really please with my order!”

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Posted 5 years ago

“Hi...your Duvet cover sizes seem voluminous??.. I had to buy a larger size Duvet... Your choice of colours are Great... But would like a BURNT ORANGE and INDIGO”

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Posted 5 years ago

“Excellent quality bed linen. In this cold weather the bed linen is warm and welcoming!”

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Posted 5 years ago

“Well packed, prompt delivery and very nice quality bedcovers and sheets. I will definitely use you again.”

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Posted 5 years ago

“Love your linen and the thick white towels…….”

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Posted 5 years ago

“Friendly personal service with excellent response to a query and a speedy refund when one of the items didn’t suit. Thank you for your attention to detail and every good wish, love your designs .”

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Posted 5 years ago

“Love our linen curtains! We chose the olive green and we are really happy, the colour is lovely. It was a hard choice though, all the other colours are lovely too. I wish there were bigger sizes so I could get them for other rooms! Thank you.”

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Posted 5 years ago

“Beautiful Linen bedding”

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Posted 5 years ago

“Absolutely lovely place to shop with. I didnt know what the duvets would look like with our crazy checked bed frame, so they sent me fabric swatches and generally offered advice. We now have a beautiful duvet which is great quality and looks great. Really nice company, and I will definitely he coming back for more!”

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Posted 5 years ago

“Delivery and website are great. Love the rich teal colour but so incredibly disappointed with the quality of the washed cotton percale fitted sheet, pillow cases and duvet cover. On first wash (before I had even used them!) they came out with stains on them, like water marks. Most disappointing.”

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Posted 5 years ago

Hello Caroline Thank you so much for taking the time to review your order with us. We are so very sorry to hear this, please forgive us. we have not had the feedback on our Washed Cotton Percale before - so we will be in touch with you later today to work out what's gone wrong and get this solved for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Purchased some coastal striped bed linen and it arrived on tome and we were very pleased with the quality. It was more expensive than other options but we are pleased with our purchase.”

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Posted 5 years ago

“Really love the bed linen I ordered from Secret Linen. It’s great quality and lovely colours and texture.”

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Posted 5 years ago

“Lovely soft bedding that washes well. Delivery was prompt”

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Posted 5 years ago

“Really please with the set Only problem is the sheet only just fits seems about 1/2cm short so quit tight. But still pleased”

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Posted 5 years ago

“Beautiful towels and great service.”

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Posted 5 years ago

“My order is always delivered in lovely packaging and quickly. Bedding is so nice to sleep in and adds the finishing touch to my bedroom.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews