Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful linens and throws. Gorgeous colours. Brilliant service. Thank you.”

Helpful Report

Posted 5 years ago

“Really pleased with my new linen valance. Excellent quality and your presentation and service were brilliant”

Helpful Report

Posted 5 years ago

“Absolutely beautiful bedding; looks gorgeous but more importantly, is so soft and luxurious. Offers the perfect night's sleep.”

Helpful Report

Posted 5 years ago

“Dear Secret Linen, I am impressed with the quality of your bed linen and towels. Love the whole shopping experience with you - such a helpful and cheerful service. Will not hesitate to contact you in future. Janice in South Yorkshire”

Helpful Report

Posted 5 years ago

“My order arrived so quickly- colour so beautiful 😀”

Helpful Report

Posted 5 years ago

“Very lovely soft material and such a good night sleep, will be back again to purchase again in the future.”

Helpful Report

Posted 5 years ago

“I love everything about the Secret Linen Store. The bed linen and towel I purchased were packaged beautifully and of a very high quality. I would not hesitate to recommend and look forward to ordering more Secret Linen products.”

Helpful Report

Posted 5 years ago

“My order arrived on time and in very good conditions. The quality of the sheets is excellent. The best part is that they are made in Europe. Will certainly come back as a customer. Well done Ladies! :)”

Helpful Report

Posted 5 years ago

“Beautiful quality linens. Beautifully presented. A wonderful company.”

Helpful Report

Posted 5 years ago

“Very prompt and efficient service and quality products.”

Helpful Report

Posted 5 years ago

“Secret Linen sheets are great to sleep in and are available in a lovely selection of colours”

Helpful Report

Posted 5 years ago

“Great service and advice, placed an order for curtains after I had kindly been sent some samples and I’m so pleased with them. Super soft, lovely quality and look premium without the price tag of some very overpriced linen curtains in my opinion! Love the ethos of the company and the fab newspaper they send with your order - a joy to shop with!”

Helpful Report

Posted 5 years ago

“Lovely Linen bedsheets! Arrived beautifully packaged and communication good with delivery etc. Good price too”

Helpful Report

Posted 5 years ago

“Their sheets are nice-- but they use so much plastic in their packaging that I have switched to another company that cares more about our environment. I encourage Secret Linen to look into using only paper and cardboard, as other linen stores are now doing.”

Helpful Report

Posted 5 years ago

Hi Naomi, Great to hear from you. We are investigating this, but its very hard to keep our product clean if we dont use some plastic for protection. In a dirty warehouse, it would be very hard to manage. We also need to be able to see the product, to make sure we have the correct products in the order, which again is hard with paper, we have some of our bedding packed in paper already, and will continue to avoid plastic as much as we can. Our plastic is all 100% recyclable which is great. We don't have ant extra printed cards inside. As i said, thanks for your support, and we will continue to try to find a way to get around it. Have a lovely day. Molly

Posted 5 years ago

“The Secret Linen store offer Brilliant service & excellent quality. We love our new linen bedding so much. Unfortunately so do the dogs!”

Helpful Report

Posted 5 years ago

“Excellent quality goods consistently. Have never had to return anything until recently and used the postal service. Do object to having to pay for returns. It cost £16.95.”

Helpful Report

Posted 5 years ago

“Pillows so good and arrived well before expected”

Helpful Report

Posted 5 years ago

“My order arrived promptly, and I was delighted with the quality of it (brushed cotton duvet cover and pillows). They have been washed and dried a couple of times now, and look as good as when they came. I would definitely be happy to purchase again.”

Helpful Report

Posted 5 years ago

“We have ordered pillows, duvet covers and towels. We are delighted with everything. Many thanks.”

Helpful Report

Posted 5 years ago

“A real treat to get lovely and excellent items at a very reasonable price. Delivery was very prompt. Will always buy again and recommend to everyone”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews