Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, efficient ordering and delivery., beautiful packaging and high quality cotton bedding. Thank you Jen, Oxford”

Helpful Report

Posted 5 years ago

“I am very happy with my new duvet. Good quality and thoughtfully produced and packaged. Despatched and delivered speedily. Secret Linen Store will be my first stop for bedlinen in future.”

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Posted 5 years ago

“Beautiful linen and excellent service.”

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Posted 5 years ago

“Good quality bath sheets. My husband loves them. Fast delivery.”

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Posted 5 years ago

“Love the colour and quality. Very comfortable and no ironing !”

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Posted 5 years ago

“Very happy with the item I ordered, would shop with you again”

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Posted 5 years ago

“I’ve never had linen sheets before - I usually go for silk or soft cotton. However I really enjoy the linen sheets - esp the cream colour which is so vibrant and they have a naturally crushed look that makes my bedroom look very chic and grown up.”

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Posted 5 years ago

“Love the linen bedding ! Just about to order some more ....”

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Posted 5 years ago

“I was more than happy with the ease that my order was carried out. Really happy with the bedding that I ordered and the quality also . I shall definitely shop with this company in the future.”

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Posted 5 years ago

“Wonderful products”

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Posted 5 years ago

“We love our new bed linen from the secret linen store. We chose the brushed cotton range & it is so soft and comfortable. The linen washes really well & we are sleeping better also with our new bedding. I have told my friends about the secret linen store.”

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Posted 5 years ago

“Both the bedding and towels beautiful and of great quality. Definitely will buy from them again.”

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Posted 5 years ago

“Dear Molly & Harriet, I was very happy with the packaging and the fabric, But there is an issue with the pillow covers, the flap inside that supposed to hold the pillow in place in the cover is too short and the pillows are constantly coming out of the cover, I ordered a duvet cover and 3 pillow covers and im using it in different type of pillows, and the same happens with all the pillows. My Flatmate ordered from you before and he had the same Issue and mentioned but I decided to order the pillow covers anyway. Now I need to buy pillow covers from a different provider. Im very dissatisfied with this considering the price of your product. The ones I ordered are also listed as “Black” but in reality they are dark grey, I like the fabric but it is misleading. I thought taking the pillow cover to someone with a sewing machine to fix them for me. I really was expecting a top quality product when I ordered from you. Not very happy with this.”

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Posted 5 years ago

Good Morning Carols Thank you so much for taking the time to reveiw your recent order with us. Oh no we are so very sorry to her this, please forgive us. We have changed increased the size of the envelope closing on our pillowcases, these are coming through from production, so we are getting there slowly but surely. i will be in touch with you later today to see if we can get this sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“I have purchased quite a few Sets of Linen bedding and I love them started buying different coloured pillowcases and now buying covers to match . Excellent service .”

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Posted 5 years ago

“The service From Secret Linen Store was , as usual, superb. It is now my go to company for bed linen.”

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Posted 5 years ago

“Beautiful products. Exactly as they look on the website.”

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Posted 5 years ago

“I cannot praise Secret Linen Store enough. Great service and just fabulous bedding. After having bought one set I very quickly bought another. Thank you Secret Linen Store.”

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Posted 5 years ago

“The quality of your products is excellent as is the efficiency of the ordering and delivery process.”

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Posted 5 years ago

“I have ordered from Secret Linen Store before and this order did not disappoint. The white seer sucker set is lovely great value and washes really well too! Great packaging too.”

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Posted 5 years ago

“Fantastic quality & seamless transaction.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews