Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second order we’ve had from you. Delighted with both. Delighted with the packaging as well - potato bags! Prompt delivery, no hassle and great good quality products. Won’t go anywhere else for bedding now!”

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Posted 5 years ago

“Beautiful and very reasonable too. What’s not to like?”

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Posted 5 years ago

“I absolutely love The Secret Linen Store. The bedding feels like luxury to me. Wonderful site and I will continue being a customer! Thank you.”

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Posted 5 years ago

“Beautiful material. Transformed bed, so also transformed bedroom.”

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Posted 5 years ago

“Ordering was good and quite prompt. Had to send a duvet cover back that was slightly marked and a different hue to the rest of the dark grey linen set, but the team quickly responded and arranged a new delivery. Thankyou! Did a first wash and a couple of buttons fell off the duvet cover on a cool shirt wash and one of them cracked which was disappointing, but I’ll buy better quality buttons and replace. Generally looking nice though!”

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Posted 5 years ago

“Please with goods and prompt delivery”

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Posted 5 years ago

“I bought a duvet cover and flat sheet in brown. It was absolutely gorgeous. It looks beautiful but more importantly it feels so comfortable. I will never shop anywhere else for my sheets and bedding. I would highly recommend them.”

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Posted 5 years ago

“Really pleased with the quality, quick delivery, and I really liked the wrapping, thank you”

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Posted 5 years ago

“Quick delivery and beautifully presented.”

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Posted 5 years ago

“Beautiful products, and a speedy fuss free service. I love the tasteful neat packaging too.”

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Posted 5 years ago

“I have no complaints about the pillows - they are lofty and dreamy to sleep on. Just what I’d searched for within the price; most importantly ethically sourced and made in the UK. I would have given 5 stars if I didn’t have to chase the delivery. Lead time was 3 weeks the pillows took a week longer.”

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Posted 5 years ago

“I really like the design and quality of the products I bought; my duvet set and cushions are stylish, yet understated. Very pleased”

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Posted 5 years ago

“Arrived very quickly within a couple of days, even during Covid Goods are just as described, delighted”

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Posted 5 years ago

“Everything arrived quickly and wrapped up well. No problems at all.”

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Posted 5 years ago

“I am seriously impressed with your secret linen store. I chose an unsuitable colour bed throw & as I’m not very “techie” I gave you a call! You were SO helpful & schooled me through the returning & reordering another more appropriate one. Such a quick and efficient turnaround & I love the eco friendly packaging! I am thrilled with the towels I ordered as well! Good luck Molly and Harriet - you deserve to be hugely successful in your business! Dinah”

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Posted 5 years ago

“Lovely quality bed linens that are great for the guests in my shepherds hut as they feel so luxurious. Prompt service too. I just wish your packaging contained no plastic and feel the ribbon is wasteful.”

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Posted 5 years ago

“Good quality and look smart in our bedroom”

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Posted 5 years ago

“Great all round company. Very helpful. Very friendly, Will use again”

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Posted 5 years ago

“Top rate service”

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Posted 5 years ago

“Lovely colour and soft feel to the sheet and pillowcases.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews