Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love, love, love Secret Linen Store. We discovered your beautiful bed linen when we moved to our new house, two years ago. Since then, our collection has grown as we have decorated and furnished our spare bedrooms. Family love coming to stay and always compliment us on the comfort of the bed linen. We have just bought a holiday cottage and we are confident that guests will love the luxury of pure linen sheets and duvet covers as much as we do.”

Helpful Report

Posted 5 years ago

“Amazing quality and great customer service.”

Helpful Report

Posted 5 years ago

“The service and delivery is very good. I have just received duvet cover set in cumin linen and think the colour is a bit ‘muddier’ than in the photos. This is the problem with buying on line. It is difficult to get a true colour. I will not be sending them back and will just add coloured pillow slips.”

Helpful Report

Posted 5 years ago

“Wonderful quality natural linen bedding, Cosy and comfy, and no stretching or distractions after washing. The customer service is excellent also”

Helpful Report

Posted 5 years ago

“Our new pillowcases arrived quickly and beautifully packaged. You deserve to be successful - lovely website and nicely produced magazine that came with the order”

Helpful Report

Posted 5 years ago

“Good quality linen, lovely strong colours. I liked the button fastening, much better than poppers. Pillow cases are a good size to fit pillows perfectly.”

Helpful Report

Posted 5 years ago

“Service and products excellent”

Helpful Report

Posted 5 years ago

“Gorgeous quality, lovely heavy linen which doesn’t look too crumpled without ironing”

Helpful Report

Posted 5 years ago

“Absolutely love the bedlinen. And bery reasonably priced too.”

Helpful Report

Posted 5 years ago

“I ordered two items and one has been delivered. I have asked by email when the other will be delivered but have received no reply.”

Helpful Report

Posted 5 years ago

Hello Costa We are so very sorry to hear, this, please forgive us. I have just had a quick look and can see this order was shipped at the end of October. We will be in touch with you to get to the bottom of this. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Lovely soft towels. Really nice quality.”

Helpful Report

Posted 5 years ago

“Excellent service on every level Wrest quality linen!”

Helpful Report

Posted 5 years ago

“we opted for the cotton over the linen bedding - beautiful, very high quality and thoughtful packaging, great customer service”

Helpful Report

Posted 5 years ago

“beautiful bedding - we opted for cotton bedding rather than the linen and we are very happy with the whole set!”

Helpful Report

Posted 5 years ago

“I had an amazing experience with your store. The products are a very high quality, the delivery service is quick and efficent. Also the staff is really available ane professional. Best regards. Cosimo and Ilaria.”

Secret Linen Store 5 star review on 19th November 2020

Helpful Report

Posted 5 years ago

“Great bedding, beautifully packaged. Perfect for teenage son.”

Helpful Report

Posted 5 years ago

“Lovely products, really good quality in a great range of colours”

Helpful Report

Posted 5 years ago

“Loved everything in my order - you’ve definitely got a new loyal customer 🙂”

Helpful Report

Posted 5 years ago

“Good products swiftly delivered”

Helpful Report

Posted 5 years ago

“Sublime comfort! I love the linen duvet! And pillows! They get softer and softer..😴😴😴 Am saving up to buy another duvet... Yes they are expensive but I got these as a present and am soooo pleased with them, I will save up for more! 😊 Carry on making these lovely linen linens....”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews