Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,035 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,035 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my curtains! Highly recommend it!”

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Posted 4 years ago

“Extremely helpful staff at the end of the phone- very rapid delivery, fantastic quality bedlinen - we wouldn’t buy anywhere else now - thank you !!”

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Posted 4 years ago

“Good quality linen. Competitively priced. Nicely made and great service, dispatched promptly and delivered by reputable delivery service. Thank you.”

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Posted 4 years ago

“Beautiful bedding and fast delivery. Exemplary customer service for a replacement of a non-perfect item. Extremely friendly and such a sweet chocolate surprise with the new bedding :) I still have to try out the bedding over long term to write a review for the product itself.”

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Posted 4 years ago

“Excellent quality and colour is what expected- i would definitely buy again”

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Posted 4 years ago

“Always beautifully made, great fit and gorgeous colours that wash really well. Love the whole experience.”

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Posted 4 years ago

“Beautiful bed linen, delivered promptly and always a joy to receive.”

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Posted 4 years ago

“Great Bedlinen at reasonable prices”

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Posted 4 years ago

“Excellent quality.”

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Posted 4 years ago

“Secret Linen Store did what you said you would do, excellent product, good service and delivered as stated. I did see a recent email about nightwear but sadly no men's linen pyjamas?”

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Posted 4 years ago

“I am so pleased with the look and super quality of the bedding set I ordered from you. It is so pretty and washes up well. It was the Lola bedding and it looks and feels devine. Thank you I will return.”

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Posted 4 years ago

“Perfect bedding set for my new room. Love it and highly recommend!!”

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Posted 4 years ago

“Great service, quick delivery”

Secret Linen Store 5 star review on 26th May 2021

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Posted 4 years ago

“This is the second duvet cover and pillowcases I have bought because I was so pleased with the first. The quality is brilliant and having bought navy blue first time, I was amazed at how the colour has never faded at all or run into the lighter colour. They feel very soft and also keep their softness. I really don’t write reviews for many things but did feel I wanted to for these items and company.”

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Posted 4 years ago

“Loved the towels - even more since washing and using. Highly recommend and look forward to ordering from again”

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Posted 4 years ago

“Fantastic customer service and help on sizing of fitted sheet for a deep mattress and a euro king size. Great packaging and products too 🙂. Will be purchasing again and also recommend to others.”

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Posted 4 years ago

“Hi. Mixed feelings. Really liked the product I’d ordered. But, as I’ve conveyed to Secret Linen Store by email, what happened next was baffling. I was sent a loyalty discount code with my product. I decided immediately to buy some accessories with it. However, this in fact resulted in less of a discount than what was currently being offered to the general public on the website at that time. The checkout computation was more, so in essence I was being charged more for my loyalty. That’s really strange customer service and I duly didn’t make the purchase, nor am I inclined now to shop with you again or recommend you to others, even though I liked the initial product.”

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Posted 4 years ago

“We are so delighted with our beautiful sheets & pillow cases. The quality is first glass. We will be back to order more.”

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Posted 4 years ago

“Lovely quality linen bedding...I bought the violet white pillow cases and duvet cover...they look very pretty and wash well. I bought a second regular linen set in cream for the winter to go with my seasonal bedding because I liked it so much. Great eco-friendly company, with careful packaging and speedy expedition.”

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Posted 4 years ago

“Have an ottoman full of gorgeous Secret Linen Store quilt covers and pillowcases. The quality is excellent and they wash beautifully. The linen bedding is exactly as it is reported, warm when it's cool and cool when it's warm. Ideal for a good nights sleep.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,035 reviews