Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality fabrics, great, fast delivery, reasonable prices”

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Posted 4 years ago

“I love my curtains! Highly recommend it!”

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Posted 4 years ago

“Extremely helpful staff at the end of the phone- very rapid delivery, fantastic quality bedlinen - we wouldn’t buy anywhere else now - thank you !!”

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Posted 4 years ago

“Good quality linen. Competitively priced. Nicely made and great service, dispatched promptly and delivered by reputable delivery service. Thank you.”

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Posted 4 years ago

“Beautiful bedding and fast delivery. Exemplary customer service for a replacement of a non-perfect item. Extremely friendly and such a sweet chocolate surprise with the new bedding :) I still have to try out the bedding over long term to write a review for the product itself.”

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Posted 4 years ago

“Excellent quality and colour is what expected- i would definitely buy again”

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Posted 4 years ago

“Always beautifully made, great fit and gorgeous colours that wash really well. Love the whole experience.”

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Posted 4 years ago

“Beautiful bed linen, delivered promptly and always a joy to receive.”

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Posted 4 years ago

“Great Bedlinen at reasonable prices”

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Posted 4 years ago

“Excellent quality.”

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Posted 4 years ago

“Secret Linen Store did what you said you would do, excellent product, good service and delivered as stated. I did see a recent email about nightwear but sadly no men's linen pyjamas?”

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Posted 4 years ago

“I am so pleased with the look and super quality of the bedding set I ordered from you. It is so pretty and washes up well. It was the Lola bedding and it looks and feels devine. Thank you I will return.”

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Posted 4 years ago

“Perfect bedding set for my new room. Love it and highly recommend!!”

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Posted 4 years ago

“Great service, quick delivery”

Secret Linen Store 5 star review on 26th May 2021

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Posted 4 years ago

“This is the second duvet cover and pillowcases I have bought because I was so pleased with the first. The quality is brilliant and having bought navy blue first time, I was amazed at how the colour has never faded at all or run into the lighter colour. They feel very soft and also keep their softness. I really don’t write reviews for many things but did feel I wanted to for these items and company.”

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Posted 4 years ago

“Loved the towels - even more since washing and using. Highly recommend and look forward to ordering from again”

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Posted 4 years ago

“Fantastic customer service and help on sizing of fitted sheet for a deep mattress and a euro king size. Great packaging and products too 🙂. Will be purchasing again and also recommend to others.”

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Posted 4 years ago

“Hi. Mixed feelings. Really liked the product I’d ordered. But, as I’ve conveyed to Secret Linen Store by email, what happened next was baffling. I was sent a loyalty discount code with my product. I decided immediately to buy some accessories with it. However, this in fact resulted in less of a discount than what was currently being offered to the general public on the website at that time. The checkout computation was more, so in essence I was being charged more for my loyalty. That’s really strange customer service and I duly didn’t make the purchase, nor am I inclined now to shop with you again or recommend you to others, even though I liked the initial product.”

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Posted 4 years ago

“We are so delighted with our beautiful sheets & pillow cases. The quality is first glass. We will be back to order more.”

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Posted 4 years ago

“Lovely quality linen bedding...I bought the violet white pillow cases and duvet cover...they look very pretty and wash well. I bought a second regular linen set in cream for the winter to go with my seasonal bedding because I liked it so much. Great eco-friendly company, with careful packaging and speedy expedition.”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews