Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I have bought this lovely bed spread it’s warm in winter and cool enough in summer I love it great bedding and excellent service. Highly recommend this company”

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Posted 4 years ago

“Beautifully packaged and once opened absolutely thrilled with my throw”

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Posted 4 years ago

“First time buying from Secret Linen Store, and was very pleased with both the service received and the quality of the items. Parcel was delivered very quickly and safely, and the bedding was well-packaged. Loved the little personal touches (the newspaper, and the sachet of tea - though, unfortunately, I couldn't try out the tea as I cannot drink caffeine; but nice thought anyway). Only one slight 'quibble' - I now have a small double bed, with an extra-deep mattress, but unfortunately you don't make fitted sheets for that size, so I had to buy one from somewhere else as close in colour to that of the duvet cover and pillowcases I bought (my duvet is a double so no problems there).”

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Posted 4 years ago

“Very happy with a wide range of linen from Secret Linen - lovely colours and good quality. Great service as well!”

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Posted 4 years ago

“I had a very positive experience with the secret Linen Store and I love the quality of the linen I purchased.”

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Posted 4 years ago

“I really don’t like thick, fluffy towels (strange I know!) Therefore the striped cotton towels are perfect, wrap round the body with no bulk and of course easy and quick to wash and dry. Of course they also look very chic in the bathroom.”

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Posted 4 years ago

“Lovely product - linen valance and excellent customer service.”

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Posted 4 years ago

“So impressed! Secret Linen was recommended to me by a colleague and I am delighted with my purchase. Great quality, fast delivery and the finishing touches make it a special experience. Beautifully packaged with a complementary TeaPigs teabag to enhance the relaxation. Will definitely be shopping here again.”

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Posted 4 years ago

“Fast efficient ordering and delivery. Gorgeous sheets, exactly what I wanted. The little extra gift was an extra thoughtful little surprise that made me smile when I opened my parcel. Thank you very much.”

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Posted 4 years ago

“So impressed with your lovely linen great quality”

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Posted 4 years ago

“We love our vintage rose linen sheets, pillow cases and duvet cover. They look great and more importantly feel great. Perfect to slip into during the current cold weather!”

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Posted 4 years ago

“We love our vintage rose linen sheets, pillow cases and duvet cover. They look great and more importantly feel great. Perfect to slip into during the current cold weather!”

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Posted 4 years ago

“Amazing costumer service , and super quality linen!”

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Posted 4 years ago

“Pleased with our purchase which we are using as sofa throws. Order arrived on time. Quality of product is very good.”

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Posted 4 years ago

“Lovely quality bedding and a great service.”

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Posted 4 years ago

“I love the quality of your linen. The colour is perfect . Delivery and ordering was perfect and the sheet arrived in good time despite covid 19. I love the way you package your linen and the magazine was very informative.”

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Posted 4 years ago

“I ordered a linen duvet cover to match sheets I had bought a few months ago. Beautiful soft linen and no iron required! I also ordered 2 throws to cover a couple of chairs that had been i the sun. Again, the fabric was lovely and soft.”

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Posted 4 years ago

“I absolutely love the whole experience from the website to the lovely packaging but most of all the luxurious quality of the bedding...it’s a dream & i will continue to buy until I have replaced all my bedding to secret linen range!”

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Posted 4 years ago

“Good quality. Great delivery.”

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Posted 4 years ago

“Love the brand, fantastic quality and superb service x”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews