Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Linen double duvet cover and pillow cases arrived as ordered. Nice colours and looked fairly well made. However, the linen is very coarse and rough. Not at all comfortable,even after about 10 washes. At around the same time, I ordered more linen bedding from both Piglet in Bed and Ida & Ada. Their products are soft, smooth and sublimely comfortable. In a different league altogether. Secret linen bedding feels like it would be suitable for tea towels but certainly not smooth and soft enough for bedding. Horrible. Very disappointed.”

Helpful Report

Posted 4 years ago

Hello Moira Thank you so much for taking the time to review your order with us. We are so very sorry to hear this, please forgive us. I know that you have been in touch with us over the weekend, Rose is looking after you and helping with getting to the bottom of this for you - with our top tips for looking after our linen and getting you back in a snug bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 4 years ago

“I love my new bed linen, so luxurious, thank you”

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Posted 4 years ago

“Purchased towels and bath mats which arrived very promptly and were exactly as described - great service and great products.”

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Posted 4 years ago

“Pleasing range of linen bedding. I've had 2 sets of duvet covers and pillows. Great colours. The drape and weight of the fabric is very comfortable and cosy. It seems to regulate my body temperature at night better than cotton and so I think I sleep better with linen and an alpaca duvet from Penrose Products.”

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Posted 4 years ago

“It’s not my first purchase with SL Store, and the linen curtains I bought in neutral were well worth the wait beautiful quality and colour”

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Posted 4 years ago

“A pleasure to deal with. Excellent quality product, beautifully packaged and presented. Very pleased with everything. Delivery/ courier Excellent.”

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Posted 4 years ago

“Very prompt delivery service. The linen bedding is a very good quality and everyone was very helpful with my queries was definitely recommend”

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Posted 4 years ago

“Absolutely wonderful company. Super communication and couldn’t be more helpful. Everything is beautifully packaged and presented. Lovely individualised hand written notes with the orders. Beautiful products. Highly recommend.”

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Posted 4 years ago

“My fitted 100% linen sheet arrived quickly and is perfect, I love it. Excellent service and am happy to recommend Secret Linen.”

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Posted 4 years ago

“Well, your products are a delight, as is your website. Your unstructured linen curtains are everything I have always wanted, they suit me perfectly. We had the dark grey for the winter & now we have the pale cream, summery & beautiful, leading out into the garden. So pleased I 'found' you! Thank you both. Gillian B”

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Posted 4 years ago

“Excellent products and efficient delivery. Highly recommended.”

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Posted 4 years ago

“Excellent service together with a quality product”

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Posted 4 years ago

“Great website and easy to order. Unfortunately the colour I chose didn't work for me, and so I can also testify to the excellent returns process too.”

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Posted 4 years ago

“Love love love my brushed cotton from Secret Linen, it's so good I bought a second set. It came beautifully wrapped and is a joy to sleep in.”

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Posted 4 years ago

“Absolutely adore the quality, the design, and everything about these sheets. LOVE that it came in sustainable packaging too. Thank you so much. Will recommend and definitely buy again.”

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Posted 4 years ago

“wonderful selection of colours and it looks gorgeous on. Linen quality is excellent.”

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Posted 4 years ago

“I am really pleased with my new bedding. The quality is excellent and finishes the room of beautifully.”

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Posted 4 years ago

“Fabulous quality and colours, I won't buy any other bedding now. Very efficient service and delivery. Thankyou”

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Posted 4 years ago

“Always great quality bed sets that are just that little bit different. I have had 5 sets of bed linen from you now and they do last well. I have an Air B and B so need good quality stuff”

Helpful Report

Posted 4 years ago

“Great Service. Fabulous quality!”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews