Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hooray! Molly, Harriet & The Secret Linen Store team have made me so happy! My order of pillowcases; 4 linen & 2 striped cotton arrived promptly & with additional goodies - a copy of The Bed Spread (summer issue) fun & informative reading + a teapig lazy days teabag for a delicious, refreshing treat! The fabrics are excellent quality & the colours of the pillowcases are brilliant - charcoal/slate greys & strong mustard yellow! I have been telling my friends all about my discovery & I will certainly order again!”

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Posted 5 years ago

“Great products and great service”

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Posted 5 years ago

“Delicious sheets - so comfortable to sleep in and no ironing!”

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Posted 5 years ago

“I’ve loved my Secret Linen bedding. So beautiful and soft, and the highest quality!”

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Posted 5 years ago

“I love the curtains, have mustard and pink - somebody wrote that they were disappointed by the pink colour but I was not and the pink was as I expected so I guess it's down to personal taste.”

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Posted 5 years ago

“Lovely quality, great price, quick delivery and beautiful packaging. Will certainly use them again.”

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Posted 5 years ago

“Fast delivery and loving our new linen duvet cover and pillowcases.”

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Posted 5 years ago

“This is my second set of bedding. I promised I'd be back and I am glad I did. Beautiful in the same way as the first. Once I've been paid again I'll be up for a white set. Love it, keep up the good work.”

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Posted 5 years ago

“Loved my purchase, I need a quilt and protector by the 30th but worried to order as the only problem I had was the delivery time 😩”

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Posted 5 years ago

“Great quality bedding and packaged beautifully in sustainable packaging. Highly recommend!”

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Posted 5 years ago

“Fantastic packaging and beautiful quality. Love it”

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Posted 5 years ago

“Lovely choice of Emperor bedding ( very hard to find Emperor size ) Easy to order and arrived quickly! Thank you, ladies!”

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Posted 5 years ago

“Beautiful soft bedding, amazing service - what’s not to love!! X”

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Posted 5 years ago

“Great quality bedlinen. Would buy from you again. Liked the low/non -plastic packaging.”

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Posted 5 years ago

“Loved this product! Great communication when we needed this in a hurry for a project we are working on in Dublin. very accommodating - shall certainly be calling on them again in the future as the colour palette and quality is outstanding! Many thanks Justine”

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Posted 5 years ago

“Brushed cotton duvet cover & pillow cases. Absolutely beautiful soft material and tone. Excellent value for money & delivered promptly. The presentation & wrapping lovely; would make a gorgeous gift.”

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Posted 5 years ago

“Poor quality and not a very nice colour. Far far too expensive for the goods provided. Company must be making a huge mark up on the costs of manufacturing.”

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Posted 5 years ago

Hi Pauline, so sorry to hear that you are not happy with your bedding from us, we are on the phone to see what can be done for you right away. Your feedback will be really important to us. Thanks again. Molly

Posted 5 years ago

“We are loving our new linen sheets, which we are finding more effective in keeping us cool in the hot weather. As they are heavier than cotton, they are also warmer on cooler nights. The king size fitted sheet fits our deep mattress with space to spare. The king size flat sheet is very big, but I’m not viewing that as a negative. We’ve purchased a second set based on our positive experience. Thank you.”

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Posted 5 years ago

“Good range of products. Will use again.”

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Posted 5 years ago

“Because my mattress was so firm I was thinking of buying a new one. I mentioned it to my daughter and she suggested a mattress topper which I had never heard of. I looked on line and the prices varied so much. But I am always ready to pay for quality and so went to the Secret Linen Store where I had purchased bedding before. Needless to say I am delighted. Also bought pillows, lovely”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews