Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So impressed with this company - my valance arrived beautifully packaged, and in good time. Quality is excellent. Lovely personal touch, thank you xx”

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Posted 5 years ago

“An item was accepted for a refund even after 3 months. That is amazing! Valued that kind of understanding.”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

“Gorgeous bedding and towels, really happy with my purchases.”

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Posted 5 years ago

“Fantastic quality pure linen bedding. So comfortable. Excellent service and communication from the company.”

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Posted 5 years ago

“The duvet cover a hotel style are very comfortable but the cotton thread. Count was’nt high but the stripes are fresh and the cover and pillow cases have stayed fresh and clean looking. Norah ibbs”

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Posted 5 years ago

“Like their bedding and options. Wish I could buy more but it works out very costly for my budget to get full bedding set. So I end up getting bits and pieces from discount page. I also wish customers could get regular discount codes to use.”

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Posted 5 years ago

“Now I’ve got linen bedding it will be hard to look at anything else. Beautiful presentation and packaging on arrival.”

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Posted 5 years ago

“Problem with first order was speedily sorted although a reminder was needed to prompt promised refund. Replacement item has also proved unsatisfactory and despite forwarding photographic evidence of the problem a week ago, As requested, I am still waiting for a response. On the whole I do like this company but quality is not consistent and customer service, though cheerful, is not the speediest.”

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Posted 5 years ago

“Lovely product, great price. Beautiful colour. Received quickly!”

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Posted 5 years ago

“This was my second order. The sheets are excellent quality and fit our euro size bed. The delivery was very efficient. I can’t fault the service.”

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Posted 5 years ago

“I love my pillow cases, they wash and iron well and keep their crisp shape. Excellent product. Thank you”

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Posted 5 years ago

“Lovely product at a reasonable price and fast efficient service.”

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Posted 5 years ago

“Very prompt service and goods were good quality items. Very satisfied”

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Posted 5 years ago

“Great product, colour as stated, soft after washing, helpful on phone.”

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Posted 5 years ago

“Really happy with my white linen bed linen. Fitted sheet moves a bit more than I’d like it to. Could grip a bit more. Rucks up”

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Posted 5 years ago

“Sorry this is late I meant to reply as soon as I received my lovely bedding. I am thrilled with my Duck egg blue linnen. I already have some linnen and yours is particularly soft and comfortable. The colour is very pretty, I like linnen because if it's folded it looks lovely on our bed. I will be purchasing more from your company. I like the idea that your company has a family past because I am one of seven children 4 girls and 3 boys. I can relate to you girls which is lovely for your story many thanks Jean Gibson x”

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Posted 5 years ago

“Absolutely wonderful bed linen and great service, thank you”

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Posted 5 years ago

“Great service and beautiful products. Exceeded expectations!”

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Posted 5 years ago

“Fantastic quality and service”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews