Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So glad I found the Secret Linen Store. Just love all the bedding just spoilt for choice. 💕”

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Posted 5 years ago

“Lovely quality expensive but worth it”

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Posted 5 years ago

“I love the feel of your linen and I have been sleeping in pure linen for the last 16 years . Also it is refreshing to have such a range of colours from which to choose . Also the kind and helpful response from your staff when I phone and I do love to be able to phone ,as an option , if I have a question to be answered and it’s on the spot .”

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Posted 5 years ago

“I’m really happy with the valance I bought. The linen is lovely and the price is fair. I also LOVE that this is a british company who makes its goods in Portugal. It’s really important to me that what I buy is made in a country with a good human rights record. I’m boycotting things made in China, which is why I was so pleased to see that you are in collaboration with Portugal. Well done in having good company ethics.”

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Posted 5 years ago

“My linen bedding is marvellous, the weight of the fabric, the lovely crumpled finish are perfect, not to mention the colours. Really pleasing.”

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Posted 5 years ago

“I ordered the duck egg linen curtains. They are so good I ordered a second pair in pink. Lovely heavy material and drape beautifully. Also delighted to see European links maintained. So pleased to have discovered secret linen”

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Posted 5 years ago

“Excellent quality , very soft . The aubergine colour I ordered is very subtle , and the white is gorgeous . A big fan”

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Posted 5 years ago

“Never slept so well. Absolutely loved the colour of the vintage rose set and so comfy”

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Posted 5 years ago

“Excellent product and fantastic quality . Shipping seamless and packaging lovely. May just be my duvet so not a criticism at all but I ordered a king size duvet cover and it’s very generous , slightly too large”

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Posted 5 years ago

“Excellent product and service from Secret Linen delighted with my new bedding”

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Posted 5 years ago

“I am delighted with my curtains. I love the material it is very good quality and looks amazing. Delivery was very prompt and parcelled very well.I will be ordering more of these curtains and some bed linen in the very near future. Thankyou.”

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Posted 5 years ago

“Prompt delivery, sustainable packaging, and a lovely product, all from a female founded UK company. Thank you!”

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Posted 5 years ago

“Lovely lovely lovely! I bought sheets and a duvet set; they feel so smooth and silky, it is a real delight to go to bed.”

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Posted 5 years ago

“The service is great. However I have been driven mad by whatever I order turning up and not being the colour I expected. 3 purchases, 3 disappointments. The conclusion I have come to is that without fabric samples to look at I am never going to get this right as it is impossible to get anything accurate from an internet picture. So I am going to wait until proper shops open again and I can actually see what I am buying. No more internet frustrations! And I can’t be bothered to keep sending stuff back either - I just now have a load of very expensive dust sheets. (Sorry for the grump).”

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Posted 5 years ago

“Beautiful linen and very helpful staff. Unfortunately I had to return my order as the vintage rose did not go with the colours in my bedroom as I had hoped. The lady I spoke with when I called Secret Linen was extremely helpful and friendly, The return process was very easy and I had a refund within a couple of days. I am about to reorder in a different colour and look forward to enjoying the lovely linen this summer.”

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Posted 5 years ago

“Beautiful quality, very comfortable to sleep with and launders well.”

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Posted 5 years ago

“I absolutely love the duvet cover and pillowcases, they are great quality and well made. The whole experience of dealing with Secret Linen Store is A1 from start to finish (I even did Dad's sudoku in the newsletter!). We've promised ourselves a brushed cotton set for autumn 2021. Very many thanks.”

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Posted 5 years ago

“Hi I wrote to you guys and sent pics of a pillowcase that had pulled threads that I wanted replaced and no one even got back to me?”

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Posted 5 years ago

Good Morning Nicole Thank you so much for taking the time to review your order. we are so very sorry to hear this, this is not like us at all - we will be in touch with you later today to get to the bottom of this and have you as snug as a bug in no time. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“fabulous quality bedding great colours friendly professional service”

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Posted 5 years ago

“Great product, great service”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews