Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love your linen products”

Helpful Report

Posted 4 years ago

“The quality of the textile is really fantastic, the finishing is good too. The choice of colours are better than other brands I looked at and what you see online is what you get.”

Secret Linen Store 5 star review on 1st April 2021

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Posted 4 years ago

“First time using this store but the products are beautiful. Very good delivery service with a free newspaper and teabag as a lovely extra touch. Highly recommend”

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Posted 4 years ago

“Easy website to use and good photos”

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Posted 4 years ago

“Lovely quality”

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Posted 4 years ago

“Lovley product, great personal service by very friendly people. Definitely would recommend and use again in the future. The company display an overall feeling of care which seems hard to find and is most refreshing.”

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Posted 4 years ago

“Beautiful products. Excellent customer service.”

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Posted 4 years ago

“Lovely quality. Bit disappointed in the teal colour as it’s a bit washed out looking.”

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Posted 4 years ago

“I do like my striped bedding very much soft and comfortable.I would have preferred the fitted bottom sheet to the linen but got the impression that it would remain out of stock.Hence purchase of linen which no doubt I will get used to. Otherwise all well! !”

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Posted 4 years ago

“Brilliant experience from start to finish :)”

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Posted 4 years ago

“excellent!”

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Posted 4 years ago

“The team at Secret Linen were fantastic when I received a damaged Duvet Cover. They were extremely apologetic, and swift in arranging a replacement. I was very grateful for this service. I will say that although I love my Linen Bed Sheets, the linen is very fine and I wonder how long it will last as I wash and replace regularly due to a love of sleeping in linen. We’ll see. However, I recommend the service at Secret Linen Store very highly.”

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Posted 4 years ago

“My new linen curtains look exactly as I wanted them to in our bedroom - light, airy and all relaxed! Perfect! Swift service and super pleased with my purchase. Will be looking for something else to buy from Secret Linens...”

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Posted 4 years ago

“Excellent product and service.”

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Posted 4 years ago

“Delivered much faster than expected. The bedding I bought was stunning and well worth the money.”

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Posted 4 years ago

“I bought a sheet and an extra pillowcase to match a duvet cover and pillowcases that I already owned. Can’t tell the difference between these new items and the ones I’ve been using for a couple of years. I love the fabric with the stripe woven in rather than printed . It’s a quality product. I will be recommending you to my friends and would definitely buy from you again.”

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Posted 4 years ago

“My order arrived before the predicted delivery date. The duvet cover and pillow cases were individually wrapped in tissue paper with great care, beautifully presented The linen duvet cover and pillowcases are absolutely gorgeous- so much so that I think I’m going to treat myself to another set! Oh and the accompanying newspaper was a lovely idea ❤️”

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Posted 4 years ago

“Now I’ve tried Linen bedding I can’t go back to cotton. Your bedding is excellent quality. I just wish I could afford to buy in all colours.”

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Posted 4 years ago

“The brushed cotton bedding is beautifully made and has made our winter very cosy and luxurious. Highly recommend.”

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Posted 4 years ago

“I am very pleased with my recent purchase of a full set of top quality bedding. The ordering process was easy, the delivery straightforward, and the quality of the bedding exceeds expectations.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews