Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faultless Customer Service - blown away. Love my sheets and such a brilliant experience with the team - thank you!”

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Posted 4 years ago

“I have just placed my third order with you. So pleased with my sage towels and throws. Lovely colours and excellent quality. Service second to none! Definitely 5* 😊”

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Posted 4 years ago

“The linen is lovely, cosy and soft. Small thing but it also came wrapped beautifully.”

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Posted 4 years ago

“We’ve bought all of our curtains from SLS and have been so impressed with the beautiful quality and customer service”

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Posted 4 years ago

“Love my linen bedding”

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Posted 4 years ago

“My review would have been excellent except it was very frustrating not to be able to just exchange the colour on the returns form and have the new ones sent to me. Having to re- order meant I didn’t get round to doing it and you have lost an order. Shame. Quality of linen was lovely but the rose colour wasn’t right for my room.”

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Posted 4 years ago

“Love French style linen bedding ...am very pleased with my order....washes beautifully Thanks Margaret Welsheeees”

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Posted 4 years ago

“Beautiful, comfortable bedding that, although pricier than my previous bedding, is well worth the extra expense. Keeps me cool and comfortable all night long!”

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Posted 4 years ago

“Beautiful linen bedding! Natural, washes well ... can’t wait til I get another set.”

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Posted 4 years ago

“I love The Secret Linen Store so much! I don't buy bed sheets anywhere else.”

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Posted 4 years ago

“Wonderful products, well packaged and with thoughtful recommendations of complementary products (love the Wilton washing liquids).”

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Posted 4 years ago

“I love Secret Linen and rarely buy my bedding from anywhere else.”

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Posted 4 years ago

“Good quality lightweight towels. Love the colour range.”

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Posted 4 years ago

“Efficient and excellent range and quality of goods”

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Posted 4 years ago

“Great quality bed linen”

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Posted 4 years ago

“I am really impressed by Secret Linen's customer care. I bought linen sheets & duvet covers, but when they arrived I realised they are too crinkly, crumply for me. I appreciate some people love this feel but not right for me. I had only opened one packet, so most of the items were still in their wrappers, but I had opened one, and I sent the whole lot back. Secret Linen were incredibly helpful, not at all annoyed, and refunded the whole amount immediately. Thumbs up.”

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Posted 4 years ago

“Excellent product,quick delivery,wonderfully presented. Will definitely be back for more!”

Secret Linen Store 5 star review on 30th March 2021

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Posted 4 years ago

“The bedding is the nicest bedding we have ever owned. We will definitely be returning to purchase more bedding in the future.”

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Posted 4 years ago

“Excellent service! The linen sheets are dreamy!”

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Posted 4 years ago

“Really gorgeous bed linen and it washes beautifully and hardly needs ironing. Wouldn’t hesitate to buy more when needed.”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews