Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely cushions.They look great omy bed.”

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Posted 4 years ago

“So happy I want another set!”

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Posted 4 years ago

“Great service !”

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Posted 4 years ago

“Since Dec 2020 my partner Keith & I have ordered 2 sets of bed linen + 2 sets of bathroom towels & a bath mat. We have dealt with Emily. After 2 washes we noted one cumin pillowcase had a hole close to a seam. This was dealt with quickly & efficiently with a replacement sent out immediatley. Excellent service. There is only one negative point I would make; the bath sheets aren't as big as standard bath sheets we have bought from other companies. Although Keith is very impressed with his jumbo bath sheet which he will use when he goes swimming. Remember when we could do that? We would buy from Secret Linen again. Kind regards. Fran Illingworth”

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Posted 4 years ago

“My son loves his stripe pattern duvet cover, which arrived on time and beautifully packed. Will be back for more.”

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Posted 4 years ago

“I’ve bought 4 lots of bedding and am absolutely thrilled with the quality ! I’d definitely recommend !”

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Posted 4 years ago

“Fab linens! Excellent customer service too.”

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Posted 4 years ago

“This is my second set of linen bedding - I love it x I had blue originally and now have the pale pink for spring ❤️ It is warm in winter and cool in spring x”

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Posted 4 years ago

“I wanted to treat myself to some new bed linen and this store totally fits the bill. Amazing range of colours and fabrics and my orders very speedily dispatched.”

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Posted 4 years ago

“Love your stuff! Not just how it looks but how it feels! Definitely my favourite linen store now! Xx”

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Posted 4 years ago

“The shopping and delivery process was very smooth. The bedding is really lovely, the colours were as expected and it's just so soft. I love it.”

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Posted 4 years ago

“Excellent service and I also loved the free magazine that came with them: I'm planning to make the apple galette tomorrow!”

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Posted 4 years ago

“Loved it , looks good , love the texture and natural colour, my cat does as well , he purred all night, he loves quality.”

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Posted 4 years ago

“Excellent quality, beautiful linen bed linen set and a georgeous throw. Superb colours and quality that give the bedroom a very nice aura!”

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Posted 4 years ago

“The sheet was expensive.....never paid that much before, BUT it is the most beautiful sheet and worth every penny!! Customer service was top rate and would buy again without any hesitation!!!”

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Posted 4 years ago

“My linen sheet had holes in it and No one has responded to me on this. Not happy”

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Posted 4 years ago

Hello Joanne Thank you for taking the time to review your order with us. we are so very sorry, this is not good at all, and unlike us not to get back to you. we will be in touch with you later today to get to the bottom of this. Kind and Comfy Regards Jodie

Posted 4 years ago

“Love my new bedding, colour is darker that show but it looked beautiful when i made the bed. more than happy and will buy again. Oh and the delivery was good too.”

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Posted 4 years ago

“Wonderful product”

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Posted 4 years ago

“Beautifully made pillows. The best nights sleep we have had for ages.”

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Posted 4 years ago

“A lovely company to buy from. They clearly care about their products and customer service”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews