Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delicious. Earth-friendly. A pleasure every night. Delightful.”

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Posted 5 years ago

“We received the goods promptly. They are of a high quality and look fabulous! Really pleased. Have saved your site to my favourites and will definitely use you again. Thanks 😊 . P.S. like the company’s ethos”

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Posted 5 years ago

“Would recommend for sure , love the linen bedding . Will be looking to add further sets .”

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Posted 5 years ago

“The pillowcase came apart at the seam after two washes. Being replaced tomorrow”

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Posted 5 years ago

Hello Clare Thank you so much for taking the time to review your order with us. Once again we are so very sorry for the faulty pillowcases that you received, we do occasionally have Seam Slippage issues - but your shiny new pillowcases will be with you letter all ready for your bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Love my new sheets . Husband is still not sure as they are not as smooth as cheaper sheets but he certainly seems to be sleeping well”

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Posted 5 years ago

“Lovely soft linen which arrived very quickly. I was impressed with the flat sheet which was generously sized , easy to tuck in - and stayed where it should. I would definitely buy again.”

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Posted 5 years ago

“Lovely quality and linen sheets smelled amazing when I first opened. Colours are gorgeous too.”

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Posted 5 years ago

“Speedy delivery and excellent product, beautifully packaged.”

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Posted 5 years ago

“Everything arrived beautifully packaged and in great condition”

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Posted 5 years ago

“Good communication xx products as it says on tin ! 👍🏻”

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Posted 5 years ago

“Surpassed my expectations!!! Fabulous quality and looks amazing”

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Posted 5 years ago

“Throws are lovely - very subtle shade of grey. Wash beautifully. Packaging was also very stylish, almost too good to open .......”

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Posted 5 years ago

“great web site. beautiful bedding.”

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Posted 5 years ago

“I ordered a cotton and linen mix duvet cover, which arrived very promptly and was nicely packaged in eco-friendly packaging (which I have already re-used). The duvet cover is beautiful; soft, silky and gorgeous to sleep under! Thankyou Secret Linen Store 😊”

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Posted 5 years ago

“The quality of the goods is excellent, very good customer services. Had to return original or as colour represenation on website was not accurate and the goods I received were not the shade I had hoped for. However, very good exchange and return service.”

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Posted 5 years ago

“A wholly positive experience. Quality products and I loved the ethical and beautiful packaging they came in, its all gone into my craft box for up-cycling.”

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Posted 5 years ago

“Useful website information to enable easy ordering. Rapid delivery and lovely quality wrapping and presentation of the goods. I shall be back MAny thanks”

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Posted 5 years ago

“Really lovely company to deal with, they were fast and kept me upto date throughout. The bedding came beautifully packaged, and is very good quality and the instructions for maintenance was a lovely touch. Will always come back in the future. Thank you”

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Posted 5 years ago

“I LOVE my new bedding! It came very fast, it was packaged beautifully and its very good quality. Definitely reccomend and will be returning in the future.”

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Posted 5 years ago

“Extra special bedding and great service as well, thanks Molly and Harriet”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews