Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order of bedlinen came really promptly, and the service I received online and with the office was both helpful and very courteous. The linen is superb, far exceeded our expectation, and is a delight to sleep under! Thank you, we will be ordering again!”

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Posted 5 years ago

“Disappointed with the slow delivery , I was convinced that my second order wich was not available during the first order would be dispatched under same conditions as discount and free of charge delivery.”

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Posted 5 years ago

“Fast and efficient service. I am very pleased with my order, thank you!”

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Posted 5 years ago

“Beautifully soft and comfy bedding.”

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Posted 5 years ago

“Fab and fast delivery and great quality bedding!”

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Posted 5 years ago

“Excellent product delivered remarkably swiftly. Will definitely recommend and Ise again x”

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Posted 5 years ago

“Bought the lacy Lola duvet cover and pillow cases so pleased with them really beautiful and washes great”

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Posted 5 years ago

“Although the linen if not work for me we came to an arrangement where I am waiting for delivery of my bedding .they were extremely helpfull.”

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Posted 5 years ago

“Beautful products, I love everything I've ordered. Great quality, good value for money .”

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Posted 5 years ago

“Very good service and communication. Order delivered when advised and very pleased with the bed linen.”

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Posted 5 years ago

“Very pleased with my purchase from the secret linen store. Would certainly buy from them again.”

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Posted 5 years ago

“Just what I wanted in every way and very good quality.”

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Posted 5 years ago

“Absolutely beautiful products, delivered quickly and in lovely packaging. The sheets have made a big difference to bed temperature and look just gorgeous. Would definitely order from here again.”

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Posted 5 years ago

“Super easy, quick and great quality”

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Posted 5 years ago

“Found site online. Loved the mustard yellow colour & discount offered so took a risk. Arrived promptly, not over packaged. Ix double duvet & 2x regular pillow cases. Good buttons at end. Looked so amazing, I returned to site for 2x French square mustard/ white cushion covers. So lovely to sleep under the linen, and totally updates my Victorian style bedroom. Thrilled.”

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Posted 5 years ago

“Received my beautiful linen sheets and duvet cover very promptly, all packaged in bio degradable packaging which is so good. Incredibly comfortable adding a real touch of luxury to my bedroom. Will definitely purchase more.”

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Posted 5 years ago

“I received an email 3 weeks ago to say my order would arrive in 2-3 weeks and nothing since so do not know when it will be even dispatched. I’m therefore surprised to be asked to write a review and think at the product should arrive before I’m asked to rate anything. If you could let me know what is happening with my order that would help.”

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Posted 5 years ago

Hello Jane Thank you so much for taking the time to write this review. We are so very sorry for the mix up with us sending a review email without receiving your items. We have revived your items from our bedding factory today and these will be with you tomorrow for a weekend full of lie-ins. Kind and Comfy Regards Jodie

Posted 5 years ago

“Lovely bedding”

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Posted 5 years ago

“Beautifully packaged products! Love them!”

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Posted 5 years ago

“We bought some french linen. The linen was beautifully wrapped and well presented! Very nice feel to it. We will buy again.”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews