Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely soft linen !”

Helpful Report

Posted 5 years ago

“Excellent and friendly service, fast delivery and quality products.”

Helpful Report

Posted 5 years ago

“Love everything I’ve had in bedding from secret linen and will continue to shop with them. Many thanks.”

Helpful Report

Posted 5 years ago

“I bought Berton midnight blue while ago and its shrunk more than 8cm, returned and got the refund. ordered Breton Stripe Pewter Grey duvet cover and it came with broken yarn ends, yarn coming out from the fabric managed to get rid of the most of it using Philips Fabric Shaver still there is plenty so, I decided to return but customer service saying they can't see any but I got the pics to prove it and they said they're more than happy to send the same product I bought Just waiting to see how they going to solve this issue”

Helpful Report

Posted 5 years ago

Hello Dinil Thank you for taking the time to review your recent order with us. We are so very sorry that the product was returned to you, however when this parcel came back to us, we as a team we could not see any thread pulls or any other faults. As this product has been used we are unable to process a refund for you. Please do let me know if i can be of an more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Quick service, beautiful linen... well worth the money”

Helpful Report

Posted 5 years ago

“Very quick and efficient delivery. Good customer service as they answered my question quickly. The quality of the products is superb. Beautifully packaged.”

Helpful Report

Posted 5 years ago

“I just love the mustard coloured linens recently supplied! No need for this side of beef body to go in search of Coleman’s Mustard as this will be a more useful method of regulating my sleep! - HilaryN”

Helpful Report

Posted 5 years ago

“Individually made, excellent quality.... great service.......”

Helpful Report

Posted 5 years ago

“Excellent service and quality. I bought the relaxed demim super king duvet cover and platform valance, easy to launder looks great ironed or not and feels lovely to sleep under!”

Helpful Report

Posted 5 years ago

“We love our beautiful soft linen sheets! Hard to imagine ever going back to cotton now! Lovely customer service team too.”

Helpful Report

Posted 5 years ago

“Excellent quality and timely delivery despite current circumstances. I’ve always been completely happy with purchases-tganks”

Helpful Report

Posted 5 years ago

“Lovely products and lovely, friendly , efficient people who are really helpful”

Helpful Report

Posted 5 years ago

“The items were beautifully packaged and of good quality, unfortunately didn't match what I intended for them so needing to return them and that's when things have gone slightly wrong. I have requested a return label twice now because if you return within 3mths it is free but as yet I haven't received anything. Would have given an excellent score otherwise.”

Helpful Report

Posted 5 years ago

Hello Yvonne Thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the Tiny Stripe Graphite Grey is not quite right for you. We can see that a returns label has been made and sent, but we will send over a new returns label so you can get the returning parcel back to us safely. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“We are absolutely delighted with these quilt covers and so much so, that we bought another one immediately! We will definitely be shopping here again. Good quality, washes and irons well and feels soft.”

Helpful Report

Posted 5 years ago

“Good quality fabrics and materials used.”

Helpful Report

Posted 5 years ago

“After quite a bit of research, I decided to order a set of linen bedlinen from Secret Linen and I am so glad I did. The whole process has been a delight, the friendly and speedy communications, the fast, efficient delivery, the immediate sorting out of a slight mix-up, the lovely paper packaging, and the end result; a glorious set of beautiful snow-white bedlinen which I couldn’t wait to get into and didn’t want to get out of. The quality is gorgeous, the fitted sheet is generously cut and an absolute joy to put on - no struggling with mean corners. I loved it so much I had to order a second set in Sage Stripe which I like even more. I immediately told a friend she had to buy some and she did - she loves it too! Wonderful stuff, and a lovely company to deal with.”

Helpful Report

Posted 5 years ago

“Lovely quality duvet”

Helpful Report

Posted 5 years ago

“Love the curtains and bedding I ordered. Lovely quality and nicely packaged.”

Helpful Report

Posted 5 years ago

“I bought a duvet cover and pillow cases and throw which together look lovely. Very nice Company to buy from. Came beautifully wrapped. Very happy with my purchases.”

Helpful Report

Posted 5 years ago

“Great products great service super helpful x”

Helpful Report

Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews