Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with my recent purchases from Secret Linen Store. My order was dealt with and delivered in just a few days and securely wrapped. I Love your Linen. Thankyou.”

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Posted 5 years ago

“The muddled delivery of my order has been very disappointing.”

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Posted 5 years ago

Good Morning Gillian Thank you so much for taking the time to review your your with us. We are so very sorry with the mix up of your order, please forgive us. As we pick and pack all orders there is a little room for human error, and unfortunately this occurred with your order. Once again we are so very sorry - we hope that your family are getting the best night sleep with their new bedding. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 5 years ago

“Lovely linen sheets and pillow case. Excellent service an friendly staff”

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Posted 5 years ago

“Excellent service. They provided me with samples and our order was received very quickly. Linen feels wonderful and have washed one set with no issues. Highly recommend Secret Linen Store”

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Posted 5 years ago

“Product as stated, delivered in time”

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Posted 5 years ago

“Great communication and customer service. Website very true to colour and descriptions are very accurate. The quality of their bedding is fabulous and exceeded my expectations, has added a luxury look and feel to our redecorated bedroom. Delivery was fast and prices are competitive for this standard. Thank you.”

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Posted 5 years ago

“Always a great service and lovely talking to the girls. Fabulous products which arrived promptly and well packed. Thanks also for the tea 💕”

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Posted 5 years ago

“Absolutely LOVE my linen bedding, pillows, cushions and curtains. Brilliant quality, quick delivery, would definitely buy from secret linen again and recommend to all my friends and family.”

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Posted 5 years ago

“Service was great. Product quality surpasses our expectations. The waffle throw feels so good against the skin. Plus it adds a touch of freshness to our bedroom. Wish it comes in brown so I could buy one for my son’s room. We are absolutely happy with our purchase and it came with a cute little tea bag as a gift! Thank you! Service was great. Product quality surpasses our expectations. The waffle throw feels so good against the skin. Plus it adds a touch of freshness to our bedroom. Wish it comes in brown so I could buy one for my son’s room. We are absolutely happy with our purchase and it came with a cute little tea bag as a gift! Thank you!”

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Posted 5 years ago

“Rarely write reviews however I needed to as I am VERY happy with my bedding! I live in France and the package arrived promptly and we'll packaged. I even had to adjust the number of pillowcase I ordered online over the phone which was dealt with in a friendly and efficient manner. Thank you I relish my nights now!”

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Posted 5 years ago

“Absolutely love my new linen bedding, very quick delivery. Thank you”

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Posted 5 years ago

“Everything about the shopping experience was excellent, from the advice over the phone to the delivery, packaging and product. I initially ordered linen bedding for one room but quickly went on to purchase more for two other bedrooms because the SLS was so good. An extra bonus is that the colours I ordered all compliment each other so if I want to mix it up a bit with different pillow cases and duvet covers, I can. Love it!”

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Posted 5 years ago

“I loved the double fitted sheet I bought and was hoping that it complement a set of antique bed linen I have, but sadly it didn’t work out. Very professional service and I will use the Secret Linen Store again”

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Posted 5 years ago

“very happy with my purchases.”

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Posted 5 years ago

“I’m delighted with my linen. Well made and gorgeous to use. Could be the start of an expensive flaxen habit! Also pleased to see most of packaging could be recycled. Just wish I could get some of Wiltons jasmine wash liquid and conditioner as recommended on your website (although I know that’s not your fault! ) Thank you.”

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Posted 5 years ago

“Great bedding. Very pleased and looks good in the room. Service efficient and all well packed. Thank you”

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Posted 5 years ago

“Lovely quailty . Arrived quickly. Towels are excellent value”

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Posted 5 years ago

“Fantastic linen pillow cases I purchased. lovely very helpful lady I spoke to on the phone. Quick delivery beautifully packaged, everything was fabulous. Thank you.”

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Posted 5 years ago

“Have always been delighted with my purchases from Secret Linen. Expensive but the quality is excellent and they come beautifully wrapped!”

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Posted 5 years ago

“Stylish and user friendly website, you want to buy all of it! Great customer service too”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews