Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely soft linen, and great service. Nice packaging too, not too much plastic which is appreciated.”

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Posted 5 years ago

“Soft comfortable sheets, easy to iron and beautiful to look at.”

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Posted 5 years ago

“Beautifully wrapped, gorgeous linen bedlinen in a great range of colours. Washes well and such a comfy night’s sleep. Great product and lovely thoughtful service.”

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Posted 5 years ago

“I love my new linen pillowcases! They were also nicely wrapped with lovely finishing touches, and you can feel the love and passion of the people who run this shop. Hope to buy from them again!”

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Posted 5 years ago

“Good service quick delivery”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Really like my bed throw, although would have liked it to be a little thicker. But good quality.”

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Posted 5 years ago

“The only hitch was that the delivery man couldn’t find the address and failed to use the phone number provided which would have saved a lot of bother!”

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Posted 5 years ago

“I was worried that the colours that are online wouldn’t be the same on the linen but so happy that the colours are true to their pictures. The linen also has a lovely feel not too stiff. Really happy with everything.”

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Posted 5 years ago

“Lovely quality Cotton bedding. Washes well and need no ironing. Great to have found fitted sheets longer than 190 cm. we have a German king size bed with 2 single mattresses and have at last found sheets that fit! Excellent service despite lockdown”

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Posted 5 years ago

“Items arrived in good time despite the lockdown and most importantly the colours were true. I haven't used or washed them yet but the quality appears good.”

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Posted 5 years ago

“I have bought two bed sets from secret linen store and I absolutely adore them both. The quality is exceptional and guarantees a good night sleep. I look forward to buying more!”

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Posted 5 years ago

“Good customer service. Quick delivery. Thank you!”

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Posted 5 years ago

“Lacy Lola: Wrapped with such care and attention that it felt like a very special product indeed before I’d even put it on my bed. Marshmallow cloud softness, just incredible quality. Have just washed it and it still looks perfect.”

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Posted 5 years ago

“I just love the linen and will be investing in more. It’s so breathable and crisp!”

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Posted 5 years ago

“I ordered a throw for my bed which was dispatched very quickly and was beautifully wrapped and well protected.The quality is beautiful, however it wasn’t right for my bedroom’s style . The company dealt with my return and was very helpful, they are customer oriented and extremely courteous. I do recommend them .”

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Posted 5 years ago

“Fabulous Linen Highly recommend”

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Posted 5 years ago

“The quality of the linen bedding is beautiful, the customer service was excellent, I didn't keep the black linen bedding but only due to shade/matching . I will be back tho ladies, your bedding is beautiful. Thanks Sue x”

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Posted 5 years ago

“Best sheets ever, they're so soft and lovely. Thank you!”

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Posted 5 years ago

“lovely bed linen great service good price”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews