Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the product. The packaging is awesome as it’s recyclable. The teabag gift and newspaper is a lovely touch as well. However for a company that is literally down the road from me the delivery was slow.”

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Posted 4 years ago

“Lovely linen. Always packaged nicely. Have had only one problem with one flat sheet. It just wasn't square, cut poorly. Unfortunately I didn't have the time to re-order so had to keep it. I have since placed another and quality was good”

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Posted 4 years ago

“really like the colour of the linen and the delivery service etc was lovely but I dont find it particularly soft”

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Posted 4 years ago

“I love my latest purchase: the quality of the linen I’d good and the shade exactly as I wanted. Well done!”

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Posted 4 years ago

“The antique rose colourway is actually lavender/light purple. It is not rose and should be renamed, as the image doesn't represent the colour rightly. Material seemed nice but will be returning as bought it to match a pink throw.”

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Posted 4 years ago

“Seemingly good products which I have had for a short time,at present very pleased.”

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Posted 4 years ago

“I do love the towels I bought from Secret Linen. They are soft and luxurious. I only have one caveat, which is why I haven't ticked 5 stars: I had to fasten the bath sheet around me with a clip, rather than just the tuck that I usually do and I ended up unpicking some of the threads. This was probably my fault, but it has never happened to me with any other towels.”

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Posted 4 years ago

“Beautiful duvet set came packaged with love and attention to detail....very pleased x”

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Posted 4 years ago

“I absolutely love your linen bedding - and have bought three sets of it over the last 3 months for myself and others! My only frustration is with the ‘discount’ marketing which seems inconsistent with the values I have wanted to associate with your business. For my first purchase I felt pressured into an 'x% discount ends now, order by y date for Christmas delivery’, which was then followed by a different offer which was clearly available for Christmas delivery a few days later. Since then I have felt bombarded by further 10% discount offers by whenever, which just leaves me feeling that it’s all a bit ungenuine, and I’m almost reluctant to order anything else because I’m not sure if there is going to be a better offer round the corner. Hope you find this feedback helpful. Helen (Annie L's mum - it was a gift)”

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Posted 4 years ago

“Lovely colours and texture. Arrived promptly. Pillow seams keep coming apart though which has given me something to do in lickdiwn”

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Posted 4 years ago

“I wrote a review a few days ago, I’ve not changed my opinion since. Very pleased all round.”

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Posted 4 years ago

“What a lovely product. They fabric is so soft and absolutely lovely on my bed. I ordered a super king and they perfectly fit the duvet. Thank you!”

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Posted 4 years ago

“Superb customer service. We ordered a bedding set. Quality is excellent, just feels so nice. Unfortunately we didn't properly check the sizes and our duvet cover was much too big. We had a very helpful and friendly response and an offer to swap. We've since ordered another set because we liked it so much.”

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Posted 4 years ago

“Beautiful made bedding. Speedy delivery especially during covid”

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Posted 4 years ago

“Double fitted sheet extremely large, more like a super king. Quality amazing but too big”

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Posted 4 years ago

“Waiting time and delivery went as explained - Covid health and safety within the production line .”

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Posted 4 years ago

“I rarely use the word excellent as few things truly are but it’s a damn close thing here. Delighted by the quality, gorgeous colours, availability of SQUARE pillows in those colours, simplicity of design, proper big mouthed duvet covers so you don’t have a fight to the death to get the duvet in. No need to iron but if you fancy it as I do with pillow cases ( including starching yet ) comes out fine. Reasonable prices and no snobbery. The only gripe, why no turquoise eh? So very best wishes for your continued trading in these dodgy times.”

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Posted 4 years ago

“Good quality, colour true to pics. V happy.”

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Posted 4 years ago

“Looksgoodalso”

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Posted 4 years ago

“I love this store. Expensive but a great treat and the products are of a high standard.”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews