Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adorable luxury. Great products”

Helpful Report

Posted 4 years ago

“Store is good but last duvet set I bought I did not like. It was linen and scratchy, not soft to sleep on. Used one night then took off, re washed but just the same so gave away.”

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Posted 4 years ago

“I am pleased with the towels especially as I was looking for that particular colour. The only thing I noticed the towels don’t measure to the spec in the website. Perhaps I should have measured them carefully before washing them. The co.iur is lovely and I love the different from the usual texture.”

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Posted 4 years ago

“Delivery was quick and the products appear to be of good quality, however, this was a Christmas present for my daughter who unfortunately was unable to join us for the festive season due to travel restrictions and the tier system imposed on us. I would like to add that she had chosen them herself so I am sure she will be delighted when she receives them.”

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Posted 4 years ago

“I absolutely loved the products but was annoyed that I didn’t receive any updates on delivery for about 10 days until the good were despatched. Please tell people of the likely delivery date before they order and update this when an order is received. That would have made the experience a lot less stressful!! Thanks”

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Posted 4 years ago

“Prompt good quality”

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Posted 4 years ago

“Everything very efficiently organised and sent, sadly we decided to change the colour we ordered so await the next parcel!”

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Posted 4 years ago

“Excellent quality items but a bit slow to arrive”

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Posted 4 years ago

“Very helpful information given over the phone. Product (fitted linen sheet) arrived promptly and is a joy to sleep on.”

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Posted 4 years ago

“Lovely linen - packed in an environmentally conscious way. Fast service and great value for money”

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Posted 4 years ago

“Gorgeous sheets with beautiful attention to detail in packaging. Great quality. I’ve bought from SLS several times. But - far, far too spammy. They send the most emails I’ve ever known and seeing them in my inbox started to make me associate them with nails down a blackboard. Please stop.”

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Posted 4 years ago

“Good value beautiful bed linen”

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Posted 4 years ago

“Found the website easy to navigate and was pleased with the service received. Unfortunately, colour didn’t replicate too accurately over the internet and had to return item but would have been happy to keep item if the colour had been what I was looking for because the quality was good. Returns system was straight forward and I was quickly refunded. Would use again but would stick to whites.”

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Posted 4 years ago

“Store very good”

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Posted 4 years ago

“The service I received was excellent”

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Posted 4 years ago

“Very nice quality loved it”

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Posted 4 years ago

“Good quality - wd buy again”

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Posted 4 years ago

“I really like the products in terms of quality but the ‘medium’ height pillows were very high and the linen valance was smaller than it should have been so both had to go back - a pity.”

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Posted 4 years ago

“Really lovely quality and a treat to sleep on. No”

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Posted 4 years ago

“The linen is lovely. I was slightly disappointed to email you recently with a question and to receive no answer.....”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews