Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site and delivery all good.”

Helpful Report

Posted 4 years ago

“Look lovely and stay put. Comfortable to sleep on.”

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Posted 4 years ago

“I’ve never had linen sheets before - I usually go for silk or soft cotton. However I really enjoy the linen sheets - esp the cream colour which is so vibrant and they have a naturally crushed look that makes my bedroom look very chic and grown up.”

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Posted 4 years ago

“I absolutely love The Secret Linen Store. The bedding feels like luxury to me. Wonderful site and I will continue being a customer! Thank you.”

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Posted 4 years ago

“Ordering was good and quite prompt. Had to send a duvet cover back that was slightly marked and a different hue to the rest of the dark grey linen set, but the team quickly responded and arranged a new delivery. Thankyou! Did a first wash and a couple of buttons fell off the duvet cover on a cool shirt wash and one of them cracked which was disappointing, but I’ll buy better quality buttons and replace. Generally looking nice though!”

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Posted 4 years ago

“I have no complaints about the pillows - they are lofty and dreamy to sleep on. Just what I’d searched for within the price; most importantly ethically sourced and made in the UK. I would have given 5 stars if I didn’t have to chase the delivery. Lead time was 3 weeks the pillows took a week longer.”

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Posted 4 years ago

“Cushion covers are as expected! The knitted grey one is fabulous. Thrilled with the feather cushion as it’s very full with no sagging! Perfect fit! Thankyou”

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Posted 4 years ago

“I only bought a couple of pillowcases to see if I was happy with the quality and colour fastness. I’m very happy both with this and the good service I received- just waiting for our new king size bed to arrive before I order the duvet cover and sheets.”

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Posted 4 years ago

“The order took quite some time. Jodie was very helpful in getting our shipment to Greece delivered. I have not seen the products yet, but am looking forward to opening them upon reaching Greece. Thank you.”

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Posted 4 years ago

“I ordered bed linen, throws and cushions which arrived very promptly. They were beautifully packed and exactly as described. Even the colour was a true likeness. I haven’t used the linen yet so don’t know how well they wash, but have high hopes. Many thanks.”

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Posted 4 years ago

“I sent a response and review of your store messaged via your posts on IG and comments but there was no response. Nice products, quick delivery.”

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Posted 4 years ago

“I love the products that I have purchased from Secret linen store. Beautiful bed linen. Pretty pillow cases. Excellent quality.”

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Posted 4 years ago

“Not cheap, but the service was very good and love the packaging and wrapping. Goods were of excellent quality and I love them.”

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Posted 4 years ago

“Good quick service, good product..”

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Posted 4 years ago

“All in all the experience of using the store online is good, products are easy to find and the website easy to use. The buying experience is very good. The products are nice, we dont think the pure linen duvet covers are going to last that long. We have had two now, and the one that arrived late July is showing signs of becoming stretched and misshapen. We have already seen the fabric is easily caught (we have already had to sew up a hole). So whilst the pure linen is great to sleep under, we are not entirely convinced of its longevity. The pillows we bought are excellent albeit pricey and they took quite a while to arrive.”

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Posted 4 years ago

“Hi Love the mustard colour linen goes just perfect and also the fit is excellent which sometimes have found a little off with other bed linen.companies. Your customer service is brilliant and delivery very prompt. The only issue ... is that I have washed the linen a couple of times and they are still quite scratchy and not as soft as I expected which was a little disappointing.”

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Posted 4 years ago

“My new pillowcases and duvet cover are beautifully soft. The person I spoke to on the phone before ordering was also very helpful.”

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Posted 4 years ago

“lovely quality linen bedding. on second purchase had to wait a bit for item to come back into stock”

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Posted 4 years ago

“From the initial order through to the delivery and the bedding now in place. Perfect.”

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Posted 4 years ago

“I have been really pleased with all the new bed linen. On sleeping in the guest bed, my daughter and son-in-law were threatening to smuggle all the bedding home with them! I have only given 4 stars as I wish there was a bit more choice with flat sheets and different styles of pillowcases in the different colours etc. I like being being able to mix and match but was limited within my colour scheme with the choice of styles. Personal service and help was excellent so thank you. I may even be brave and try some linen pillowcases for a start! Every morning I wake up feeling that I have been pampered with beautiful linen - very difficult to get out of bed!”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews