Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely well presented parcel. Excellent quality worth paying extra for a great product. A nice classy look”

Helpful Report

Posted 4 years ago

“Very helpful on phone & samples received quickly. However the loop top curtains are not the easiest to open/close even on a Perspex pole.”

Helpful Report

Posted 4 years ago

“The thoughtful attention to detail on the presentation of the product was a lovely touch. Sadly I thought there was too much unnecessary plastic. I was also disappointed that the buttons on the Bottoms of the duvet were advertised on the website as wooden, but were in fact plastic on arrival. The service was quick and the prices in line with similar products from other companies.”

Helpful Report

Posted 4 years ago

“Delivery time a little long”

Helpful Report

Posted 4 years ago

Hello Thank you so much for taking the time to review your recent order with us. We are so very sorry for the long wait - all of our Bedding items (Pillows, Duvets and Toppers) are made to order in our lovely factory in Scotland. With these particular items made just for you this will take a little longer than normal to make your bed time perfect. Kind and Comfy Regards Jodie

Posted 4 years ago

“So far I have been impressed with the level of service, answered all my questions quickly. Items received beautifully packaged.”

Helpful Report

Posted 4 years ago

“excellent service”

Helpful Report

Posted 4 years ago

“Loved the packaging. The double duvet fitted sheet doesnt fit my son's double bed. It is too small. Is that the bed or the sheet? ! But the duvet and pillows he loves.”

Helpful Report

Posted 4 years ago

“Great duvet covers and pillows. Great service and lovingly packaged!”

Helpful Report

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

“Very fast service. Delivery a little expensive to Ireland. Delighted with my order but will have to save to buy another set”

Helpful Report

Posted 4 years ago

“I bought a two sets of superking bed linens. They were delivered really quickly, wash well and feel absolutely gorgeous. The outer packaging they were delivered in was a novel, eco-friendly idea...a potato sack! A little 'newspaper' enclosed with the bedding explained, amongst other useful info, how all the packaging they use is as eco-friendly as currently possible. The bedding packs themselves were all tied together with cotton ribbon, personalised for Secret Linen Store. I intend to somehow reuse this in a craft project as it's too nice to just throw away. My only criticism; if you're going to include a freebie...one teabag is a little on the stingy side for an order of this value and for 'Superking' bedding. We use a teabag each here!”

Helpful Report

Posted 4 years ago

“No problem with service. The sheet I bought felt quite rough , compared to other linen products I have purchased before. I love the duvet, but the sheet feels a little like sleeping on sack cloth.”

Helpful Report

Posted 4 years ago

“Lovely grey ticking duvet set. Toasty and warm. Only "negative" comment would be that duvet cover somes up a little on the large side for my quilt. Other than that, quick despatch, great service and I loved the newspaper and teabag”

Helpful Report

Posted 4 years ago

“I’ve washed it once and it seems ok. In time I may order another duvet cover and pillow shams.”

Helpful Report

Posted 4 years ago

“Great service but the product it’s self is a little disappointing. It’s slightly too big so doesn’t look very tidy on the bed”

Helpful Report

Posted 4 years ago

“The lInen felt harsher than I expected. Ok otherwise.”

Helpful Report

Posted 4 years ago

“Consumer friendly website, good service and delivery time and good quality pillow slips which I bought. Mrs L Reilly”

Helpful Report

Posted 4 years ago

“The duvet cover arrived quickly, packaged in paper outer (although still plastic interior). The cover appears well finished and comfortable.”

Helpful Report

Posted 4 years ago

“The duvet cover a hotel style are very comfortable but the cotton thread. Count was’nt high but the stripes are fresh and the cover and pillow cases have stayed fresh and clean looking. Norah ibbs”

Helpful Report

Posted 4 years ago

“Like their bedding and options. Wish I could buy more but it works out very costly for my budget to get full bedding set. So I end up getting bits and pieces from discount page. I also wish customers could get regular discount codes to use.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews