Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality sheets. Very soft but I prefer a slightly starched sheet. Will send them to laundry and see if they will crisp up a bit.”

Helpful Report

Posted 4 years ago

“Excellent quality products and service. However, sizing wise: we ordered a King size cover for our quilt, but it was far too big, so we returned it and ordered a Double size cover, which unfortunately my husband fitted and didn't notice is actually too small... So, I'd recommend checking the measurements of your quilt, prior to ordering a cover...”

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Posted 4 years ago

“Lovely quality linen. Fabulous to sleep in. Colour is nice but darker than anticipated by the website picture”

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Posted 4 years ago

“Lovely quality, my fault ordered brush cotton instead of cotton so won't be able to use until the winter.”

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Posted 4 years ago

“It's lovely and it feels so personal . I may never use John Lewis again !”

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Posted 4 years ago

“bought two different curtains .. the plain white linen which were as the photo and the cotton white curtains. unfortunatelly the thickness of the material is not like denim as described on the website. I expected they would have a thicker feeling ( I am referring to the cotton curtains ) Also It would be a good idea to provide some more information on the different white material : for example the shade on the linen white and cotton denim white curtains don’t match . In pictures they seemed just fine but in reality the linen is a bright white shade ( true white ) but the cotton is like a faded white and next to the linen it seems as if it’s not as clean or not as bright.”

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Posted 4 years ago

“Reasonably priced, good quailty and my order arrived very quickly too.”

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Posted 4 years ago

“Excellent quality, really well made. However ordering a pillow online is a risk. I think I would have been better ordering a firm pillow as I’m waking with a bit of neck ache, I usually sleep on my side. I’m a massive secret linen fan. I’ve have been replacing my white company bedding with secret linen and couldn’t be happier with the quality of the duvet covers and sheets”

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Posted 4 years ago

“Good quality but very expensive for just a quilt cover”

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Posted 4 years ago

“Lovely linen but unfortunately they shed a lot of fibres even after several washes. The other downside is that the material has a tendency to give and stretch during use much like a pair of linen trousers which sadly means they end up too big for the bed after 2 or 3 sleeps until they are re washed. Such a shame as this means I wouldn’t buy them again.”

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Posted 4 years ago

“Happy with my linen bedding. Love the feel of it while in bed. Had it 2 weeks now and fluff still coming of bed linen even after 3 washes, don't know how long it carries on”

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Posted 4 years ago

“The duvet set was really nice and very much as described and shown on the website. The fabric is good, it doesn’t crease much and it looks and feels very good quality. The only negative point for me is that both the duvet cover and the pillow cases are really large. Larger than the measurements they indicate on the website, therefore they fit very loosely with normal duvet sizes and pillows. I will need to have them altered to fit better. Other than that, quality & look and feel are great.”

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Posted 4 years ago

“Need to have more discounted sales without having to spend a minimum £200”

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Posted 4 years ago

“Good product, supplied efficiently”

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Posted 4 years ago

“Very nice sheet doesn’t fit as snug as would like on my king size mattress but quality is excellent and lovely material overall very pleased I would definitely buy again”

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Posted 4 years ago

“Ordered duvet cover sheets etc came really quick however I ordered a mattress topper and some pillow cases on the 25th June and have not received them yet although i have paid for them”

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Posted 4 years ago

“Excellent quality product. Delivery time a little slow, but to be expected during COVID.”

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Posted 4 years ago

“All good thanks”

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Posted 4 years ago

“I thought your service was excellent being both personal and professional. I would buy bed linen from you again. I would like this review to be anonymised if you are going to use it on your website. I have not commented upon the linen itself because I bought from the wrong range and did not notice it had a sateen finish which I did not want. It was my fault. However, it is of very good quality.”

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Posted 4 years ago

“Really pleased with the quality of the linen. We have now bought on two occasions.....only downside of being handmade is the time it takes but the best things come to those who wait!”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews