Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the feel of the fabric and the fact it doesn’t need ironing. Colours are good. Found super king duvet size 20cm approx too big. We liked the product so much we bought a second but this time king size. Fit is better but still slightly bigger than needs to be. Some stitching on first duvet cover has given way after first wash. Easy to fix and can make smaller as part of mending process.”

Helpful Report

Posted 4 years ago

“I would probably give you an “ excellent” star if there was an opportunity to see your products first. I am an old -fashioned ‘girl, and do like to feel and touch items before I buy them. I do understand that you might have a showroom in the future (?) so I may purchase more items if that was the case. Nevertheless, I have been very pleased with what I have so far bought, thank you.”

Helpful Report

Posted 4 years ago

“Would shop with the secret Linen store again but as yet not been asked to review the product only the shopping experience. The bedding I bought was very expensive and although nice it creases very easily - not what I would expect with the money paid (over £200!!).”

Helpful Report

Posted 4 years ago

“Lovely soft bed linen, what more can be said?”

Helpful Report

Posted 4 years ago

“I love the curtain I've ordered. The product quality was superb! When I decorate another room then I will definitely reorder another curtain and bed linens from you again for sure. Every colours look so pretty, so it's difficult to choose! It's shame that their refund process was a bit poor. (I needed to return some of my order) They couldn't find my return even I've provided my return label. They said one of the digits was wrong which I printed out from their return site. They said it happens sometimes but if they aware of the problem then they should fix it.”

Helpful Report

Posted 4 years ago

“Love the quality and this is the 2nd set I have bought. The only thing I would say is that I bought Antique Rose colour but it was more purple than I expected however still lovely so kept it.”

Helpful Report

Posted 4 years ago

“Generous fit, quality good.”

Helpful Report

Posted 4 years ago

“Really impressed with the quality and feel. More than I would want to spend on bedding but it is worth it.”

Helpful Report

Posted 4 years ago

“I wish the would make the natural linen curtains in a longer version. We bought them and loved them but we wish they were longer.”

Helpful Report

Posted 4 years ago

“Good quality bedding delivered in good time!”

Helpful Report

Posted 4 years ago

“Great company, nice quality.”

Helpful Report

Posted 4 years ago

“Very efficient service, all good. The only thing I would say, I bought the duck egg blue linen duvet cover and matching pillowcases. The colour is not quite what I would call duck egg blue, more of a sage green. I was so keen to try them out that they were on the bed before I properly noticed!”

Helpful Report

Posted 4 years ago

“Lovely quality and attractive packaging. The only reason I didn't give a 5 star review is that at the time of ordering during the lockdown, this website stood out as being able to deliver within 5 days (unlike competitors) This was a strong reason for placing my order. I was therefore irritated to receive an email shortly after ordering giving an amended delivery window of 2-3 weeks. I understand that circumstances have been difficult during lockdown, and perhaps I am being unduly cynical and unfair, but it felt like a ploy to get my order. As a gift intended for a birthday, it was disappointing to receive the order 2 weeks too late, even though it is a good product.”

Helpful Report

Posted 4 years ago

“Lovely, good quality stuff. Just bought some luxury towels which are a dream after a shower”

Helpful Report

Posted 4 years ago

“My pillow cases arrived promptly, the feel is lovely and the colours are beautiful. I will defenitely be buying more bed linen from Molly & Harriet. My only niggle is the amount of costly packaging that was used. I don't need to receive my pillowcases all tied up with a ribbon and tissue paper which will only get thrown away; all people need is a compostable / recyclable paper postage bag.”

Helpful Report

Posted 4 years ago

“Lovely stuff. Cushion covers great but a bit thin..”

Helpful Report

Posted 4 years ago

“Very prompt service , products v good , a pity valance was so creased on arrival .”

Helpful Report

Posted 4 years ago

“So far pleased with quality and service”

Helpful Report

Posted 4 years ago

“The quality of the goods is excellent, very good customer services. Had to return original or as colour represenation on website was not accurate and the goods I received were not the shade I had hoped for. However, very good exchange and return service.”

Helpful Report

Posted 4 years ago

“Efficient service, products as listed, quality as expected for price point.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews