Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would probably give you an “ excellent” star if there was an opportunity to see your products first. I am an old -fashioned ‘girl, and do like to feel and touch items before I buy them. I do understand that you might have a showroom in the future (?) so I may purchase more items if that was the case. Nevertheless, I have been very pleased with what I have so far bought, thank you.”

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Posted 6 years ago

“Would shop with the secret Linen store again but as yet not been asked to review the product only the shopping experience. The bedding I bought was very expensive and although nice it creases very easily - not what I would expect with the money paid (over £200!!).”

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Posted 6 years ago

“Lovely soft bed linen, what more can be said?”

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Posted 6 years ago

“I love the curtain I've ordered. The product quality was superb! When I decorate another room then I will definitely reorder another curtain and bed linens from you again for sure. Every colours look so pretty, so it's difficult to choose! It's shame that their refund process was a bit poor. (I needed to return some of my order) They couldn't find my return even I've provided my return label. They said one of the digits was wrong which I printed out from their return site. They said it happens sometimes but if they aware of the problem then they should fix it.”

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Posted 6 years ago

“Love the quality and this is the 2nd set I have bought. The only thing I would say is that I bought Antique Rose colour but it was more purple than I expected however still lovely so kept it.”

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Posted 6 years ago

“Generous fit, quality good.”

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Posted 6 years ago

“Really impressed with the quality and feel. More than I would want to spend on bedding but it is worth it.”

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Posted 6 years ago

“I wish the would make the natural linen curtains in a longer version. We bought them and loved them but we wish they were longer.”

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Posted 6 years ago

“Good quality bedding delivered in good time!”

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Posted 6 years ago

“Great company, nice quality.”

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Posted 6 years ago

“Very efficient service, all good. The only thing I would say, I bought the duck egg blue linen duvet cover and matching pillowcases. The colour is not quite what I would call duck egg blue, more of a sage green. I was so keen to try them out that they were on the bed before I properly noticed!”

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Posted 6 years ago

“Lovely quality and attractive packaging. The only reason I didn't give a 5 star review is that at the time of ordering during the lockdown, this website stood out as being able to deliver within 5 days (unlike competitors) This was a strong reason for placing my order. I was therefore irritated to receive an email shortly after ordering giving an amended delivery window of 2-3 weeks. I understand that circumstances have been difficult during lockdown, and perhaps I am being unduly cynical and unfair, but it felt like a ploy to get my order. As a gift intended for a birthday, it was disappointing to receive the order 2 weeks too late, even though it is a good product.”

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Posted 6 years ago

“Lovely, good quality stuff. Just bought some luxury towels which are a dream after a shower”

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Posted 6 years ago

“My pillow cases arrived promptly, the feel is lovely and the colours are beautiful. I will defenitely be buying more bed linen from Molly & Harriet. My only niggle is the amount of costly packaging that was used. I don't need to receive my pillowcases all tied up with a ribbon and tissue paper which will only get thrown away; all people need is a compostable / recyclable paper postage bag.”

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Posted 6 years ago

“Lovely stuff. Cushion covers great but a bit thin..”

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Posted 6 years ago

“Very prompt service , products v good , a pity valance was so creased on arrival .”

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Posted 6 years ago

“So far pleased with quality and service”

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Posted 6 years ago

“The quality of the goods is excellent, very good customer services. Had to return original or as colour represenation on website was not accurate and the goods I received were not the shade I had hoped for. However, very good exchange and return service.”

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Posted 6 years ago

“Efficient service, products as listed, quality as expected for price point.”

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Posted 6 years ago

“Although the linen if not work for me we came to an arrangement where I am waiting for delivery of my bedding .they were extremely helpfull.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews