Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A different league to the linen I have bought before. My go to supplier from now on.”

Helpful Report

Posted 6 years ago

“Arrived in Beautiful packaging so it felt like a real treat when it arrived. My pillow cases are superb quality and look lovely with my existing linens. I am looking for an excuse to buy more from you.”

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Posted 6 years ago

“I purchased the navy and white bed set for my grandson’s newly decorated flat . He’s on cloud nine with soft texture and utterly stunning presentation . It’s on all his social media shots and brimming with feel- good benefits”

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Posted 6 years ago

“The products are fantastic and the delivery was very fast but the box my order arrived in was bashed and broken and could easily have meant the products inside were lost or damaged. I spent a lot of money so felt that aspect was very poor”

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Posted 6 years ago

“I was very pleased with my experience: helpful responses to my two telephone calls and a very speedy delivery. My only criticism is that you do not give any detailed washing instructions. You say that fabric conditioner can be used but what do you recommend for detergent? Biological? Non-bio? Something suitable for delicate fabrics? Perhaps you could let me know.”

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Posted 6 years ago

“This is the first time I’ve purchased linen bedding, and took the plunge as I’d heard such good things. I’ve really enjoyed the texture and luxurious feel. The items I bought came beautifully wrapped, and quickly, it felt like a treat to open; like a little present to myself. Thank you. I can’t see me going back to regular bed sheets to be honest, I’m going to slowly filter it all out in favour of pure linen, it’s the way forward!”

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Posted 6 years ago

“Loving this linen!”

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Posted 6 years ago

“Absolutely beautiful... Excellent quality. Lovely packaging and presentation... Would definitely recommend”

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Posted 6 years ago

“Molly and Harriet (and their friends at Secret Linen Store) are a joy. Such courteous and friendly service.”

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Posted 6 years ago

“Very good product and service I would recommend Secret Linen Store anytime”

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Posted 6 years ago

“The linen is super soft. Just as marketed. The packaging was thoughtful and made the delivery a great experience.”

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Posted 6 years ago

“Fabulous bedlinen, lovely packaging, great service.”

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Posted 6 years ago

“We are now on our second set of the 100% linen sheets. We love the duck egg and are looking forward to mixing and matching with a new set”

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Posted 6 years ago

“Beautiful!”

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Posted 6 years ago

“I love the look of my new beddings, the quality is great and it is ‘a treat’ to snuggle up in it.”

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Posted 6 years ago

“Excellent quality product. Delivery time a little slow, but to be expected during COVID.”

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Posted 6 years ago

“The Secret Linen is my favourite company for bedding & towels. I have been a loyal client for 3 years now and would not dream of shopping elsewhere.”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Really beautiful linen bedding and promptly dispatched. Top quality service-thank you.”

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Posted 6 years ago

“Arrived on time, great quality very pleased”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews