Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully wrapped goose duvet; loved the teabag. Delivery as promised. Thank you, Liz Fenn”

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Posted 6 years ago

“Very friendly service”

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Posted 6 years ago

“Am totally in love with all the beautiful bedding I have bought from The Secret Linen Store. Lovely quality, washes like a dream and always beautifully packed and presented. A huge thank you from one very happy customer.”

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Posted 6 years ago

“Prompt delivery. Lovely bed linen as described”

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Posted 6 years ago

“very prompt as usual”

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Posted 6 years ago

“Love the feel of my linen duvet cover. So pleased I ordered a second in a different colour”

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Posted 6 years ago

“All good thanks”

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Posted 6 years ago

“These sheets, duvet cover and pillow slips are super. I bought them for ecological reasons - but they are so comfortable too, which is an unexpected bonus. They also wash well. I can’t rate the Secret Linen Store staff highly enough. When I had a problem (my fault entirely) it was sorted immediately with good humour and efficiency. I would definitely recommend this company.”

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Posted 6 years ago

“The quality of the curtains I ordered and the speed at which I received them in these difficult times made me a very happy customer!”

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Posted 6 years ago

“i love this shop .. highly rate the linen bed linen and curtains .. am about to buy more ..”

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Posted 6 years ago

“Lacy Lola bed linen is the softest smoothest scrummiest fabric I have ever felt. I am delighted. It makes leaving bed really difficult!”

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Posted 6 years ago

“I thought your service was excellent being both personal and professional. I would buy bed linen from you again. I would like this review to be anonymised if you are going to use it on your website. I have not commented upon the linen itself because I bought from the wrong range and did not notice it had a sateen finish which I did not want. It was my fault. However, it is of very good quality.”

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Posted 6 years ago

“I had no idea the products were made to order .... so I felt embarrassed when I chased up my order. When it arrived it was beautifully presented, I’m totally delighted. Saving to buy another set ! If your considering purchasing you won’t be disappointed.”

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Posted 6 years ago

“Beautiful quality bedding and towels. I found their products much higher quality than high street shops and the colours are beautiful. They were also very quick in answering my questions and dispatching”

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Posted 6 years ago

“Lovely bed linen! A beautiful faded pink which feels cool, luxurious and almost best of all, doesn’t need ironing!”

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Posted 6 years ago

“My item was just as described and arrived super early! Great company to deal with.”

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Posted 6 years ago

“Fantastic company with beautiful linen bedding. Postage and service first class.”

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Posted 6 years ago

“Beautiful bedding, beautifully wrapped, delivered extremely quickly. Absolute luxury”

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Posted 6 years ago

“Well made and good quality products combined with a very pleasant and rapid service.”

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Posted 6 years ago

“I was more than happy with my initial purchase of dusky pink linen bed linen., so much so that I went on to buy a second set but this time in the light grey. I’ve never experienced linen bed linen before but it has made a big difference to my sleep quality by regulating body temperature through the night. I’m delighted with my purchases.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews